My post-April 24 issue is different from yours. I'm using old, old Outlook on Windows PC. I cannot RECEIVE email from pop.cox.net, using port 995 and checking Server Requires a Secure Connection, like it's been for awhile. However, I CAN send emails via smtp.cox.net port 465 w/ Secure Connection just fine!
Online chat told me that I needed latest and greatest Outlook and that because of the cox "changes", sending may be a problem without the new security protocol. But I can send with this old Outlook just fine! So I don't need a new Outlook.
I tried another posted fix suggestion and changed my password, since I'm able to use Cox Webmail just fine. I can see the emails there, but still cannot download them to my outlook via pop.
I love having Outlook consolidate all my emails from all of my accounts, including the three I have on Cox. Having to go and log on three times to Cox Webmail is a royal pain.
We'll be moving soon to a non-Cox area. Who knows if Comcast or Verizon will be any better.
There is absolutely no reason why you shouldn’t want to use your email client since Cox gives you the settings to do so. My email client logs in to both the incoming and outgoing Cox email servers. I can receive email, but the fun happens when I go to send it. The email client sends it just fine and I see it in the sent email box. I login to the WebMail page and the same email I sent is also in the sent box. The problem is that the email is queued somewhere on the Cox mail server as no one actually receives an email from me. I proved that by not using my email client and only using the WebMail page. I can send and receive, but nothing gets sent from the Cox mail server to the recipient even though it’s in the sent box. That WebMail page is in-house on Cox’s servers. At this point it has nothing to do with the setting on my computer. I’m only using a browser to access Cox’s email system. It ain’t me or us, it’s Cox!!
I think when Cox’s tech support wants me to describe what’s happening, I’m gonna cut and paste what I just wrote over and over again until they get the picture and that “Aha” moment.
That's weird. My send through Outlook makes it to the Cox Webmail and then on to the intended recipient - not stuck there like yours.
Hello Cards47. I have the exact same issue as you. I have a number of emails that I sent yesterday from both my iPhone mail client and ones that I sent directly from Webmail and they all say Sent object in Webmail but they have not reached their destinations. Some of these emails I’ve sent to other email addresses of mine (my work and my @hotmail) and they aren’t arriving. I don’t have understand why these emails are all disappearing in Cox email servers This is all very frustrating
After more forum reading, I see what my problem might be - Windows XP. The operating system itself may not have the wherewithall to conform to the new security standard, regardless of what Outlook version you might be using. But I can send emails! And sending emails was the main issue being addressed by the new security protocols. Just as confused as ever. . . . .
I see what my problem might be - Windows XP.
Thunderbird works just fine on XP. Hate needing a second email client judt for COX! Fortunately very little of my email uses my COX address.
