I'm chiming in to report that I am experiencing the same problems listed by the other posters in this thread. I have burned up several hours of time on Cox chat and phone “support” to receive only the scripted responses to check settings over and over again, reload SW applications, upgrade to the latest SW and refer the problem to Microsoft because “it must be a Microsoft problem.”
The latest round of problems started on 24 April 2019 (17 days ago). This coincides with the latest known Cox initiated email server changes. ALL of our devices are affected as follows:
Windows 10 Pro desktop using Microsoft Outlook 2016
I ended up reinstalling the complete Microsoft Office SW to be sure I was starting fresh. The Outlook auto settings process won’t connect to COX at all even though I can see that it properly discovered the COX server names and port numbers. My internet research found that many users have historically had the same issue with COX servers. The COX rep would not acknowledge that fact and said I should contact Microsoft.
iPhone X
Intermittently will not send or receive email even though it has a strong cellular connection AND a strong Wi-Fi connection. Sometimes we can get email to work if we turn off the Wi-Fi and therefore force the phone to use the cellular link. When working we have seen up to a 5 hour latency between sending and receiving an email from one of our cell phones to the other.
Samsung Gallaxy S7
Same issues as the iPhone X
Windows XP Pro desktop using Microsoft Outlook 2003
Yes. I know it’s old but it was working fine up until 24 April 2019. It will currently still reliably send emails (So it is still connecting to the COX server) but the incoming email completely stopped on 24 April 2019. I even deleted the account and re-entered all the COX setup information. That didn’t change anything. Outgoing still works but incoming does not work at all.
All of my incoming and outgoing email is visible on the COX web-mail site and I am using only 2% of my allotted 2 GB of email storage. I do not want to use the COX web-mail as my primary email interface application.
I too am extremely disappointed in the COX service. It appears that they have farmed out the email service and do not have the expertise to troubleshoot and correct the problems. At the end of one chat session the support rep started pitching an additional cost upgrade of my COX “service.” This was after he acknowledged that he had not solved my problem. I had to respond three times that I was not going to buy in to a larger bill. I felt like he just wanted points for up selling and didn’t really care that my email was not working.
Additional information...
I loaded Outlook 2003 on a Windows 7 Pro laptop and successfully got email working (Send and Receive) using the Cox published parameters for their IMAP server. However, I found that my Inbox messages older than 3/24/2019 are no longer shown. I logged into the the Cox WebMail and the WebMail inbox also is now missing the messages prior than 3/24/2019.
this is a new and distinct problem, Therefore, I will start a new thread about the missing emails on this forum.
Hello KevinM2
My email issue is so bad now that it doesn’t even work when sending emails via your browser based myemail.cox.net webmail. Whenever I send a new or do a Reply to an email it never reaches its destination. I’ve had a ticket open with Cox support since last week and nothing has been fixed. I even tried replying to emails sent to me by the Cox Support person I spoke to and she did not receive my replies. My replies do appear in my Sent Objects folder of webmail so they appear that they were sent successfully but they never reach a destination. Why would these emails show up in my Sent Objects folder of webmail but then not reach a destination and not give me any feedback that they are not being sent? Why is it someone can’t quickly identify this and fix it?
Hi KevinM2. Thanks for responding. I would have responded sooner but the Forum email notifications, which I did turn on, are not being received by me.
I am missing emails from my inbox on the host web server on myemail.cox.net. (What I referred to as "Webmail") All the emails older than 03/24/2019 are missing.
I am currently focusing on getting a new computer configured using Windows 10 Pro and Outlook 2016. I have manually entered the email server information from the Cox website and I cannot get Outlook 2016 to connect to Cox using either POP3 or IMAP.
I have even completely deleted Microsoft office 2016 and re-installed. There are various postings on the web by others having similar cox email issues. I would like to hear if anyone has a solution that I can try.
