Cox Voice Phone Audio Issues on Calls
I see a few old threads on this issue, but they are a few years old, so starting a fresh one.
Over the last few months callers have complained that their audio on calls is very choppy and they can't carry on a conversation. From my end at home, the calls sound fine. But we usually have to call them back on our cell phone to carry on a conversation.
Our equipment includes the Panoramic Gateway (CGM4331COM) with 3 CiOne wireless cable boxes. The internet service is fine (gigabit service) and tests consistently at 800-900 Mbit. TV video/audio quality is perfect on all three CiOne attached TVs. We use a top-end Panasonic wireless phone system with base and 5 handsets. The base unit is cabled directly to the Gateway's phone jack, so no house telephone wiring is involved.
Since the issue occurs regardless of which phone handset is in use, I figured perhaps we were having a phone issue with the Base Unit. I got a brand-new AT&T phone to try out. Unfortunately, there was no difference during calls. So, it appears not to be our phone.
Does anyone have any experience with this issue, and if solved, what was required. I plan to call Cox support as well.
Thanks in advance.
Jim in Falls Church VA
Thank you for following up with me. Just wanted to say for those that read this thread that the problem was in fact an issue in the Cox system, not anything at my house. As of today, according to callers, the sound quality is great and the issue is, for now, resolved. Thanks Again!