Forum Discussion

Cards47's avatar
Cards47
New Contributor III
6 years ago

URGENT: Still having email issues? Post your email status here! Refer Cox Support to this thread.

Since the 4/24/19 email security rollout, users have been experiencing various kinds of email issues. This is now day 13. I can receive email, but when I send email, it shows in my sent box, but is n...
Bruce's avatar
Bruce
Honored Contributor III
6 years ago

If you're sending and receiving email, your "security" issue is resolved.  You now have a new problem.  Either the Cox servers are not sending email or the recipient's servers are not accepting email.  If you're not receiving non-delivery notices, your email is being queued somewhere.

I suspect Cox only because they've been recently tinkering with their email systems...or whoever administers it.

  • Cards47's avatar
    Cards47
    New Contributor III
    6 years ago

    Exactly, my son has not received all the test email to his att.net and gmail.com email accounts. He was prior to 4/24/17. They’re being queued on the Cox outgoing SMTP servers. All the sent emails are in the sent box on Cox’s WebMail, but seem to be queued on the Cox server.

    Thank you so much for your reply.

    • KevinM2's avatar
      KevinM2
      Former Moderator
      6 years ago
      Hi Cards47, are you able to send and receive emails using the Cox Host Webmail server, at myemail.cox.net? Would you be able to send yourself a test email using myemail.cox.net? If you are having issues sending or receiving emails on our host server, this will without a doubt impact the client server. If this is indeed the case, please include a link to your forum threads, and email us at cox.help@cox.com, so we can investigate this further. -Kevin M. Cox Support Forum Moderator
      • Cards47's avatar
        Cards47
        New Contributor III
        6 years ago

        Hi KevinM2;

        I know you’re busier that a one legged man in a kicking contest. I can tell because you are not completely reading my posts that describe in great detail my experiences with Cox Webemail over the past 13 days. What is the point of sending a link to all my threads to cox.help@cox.com? No one there will receive it. It will end up in the sent box, but you won’t receive it. All my sent emails are queued somewhere within the Cox email network. With all do respect, I’m getting frustrated doing all the leg work for the Cox IT Division. I will attempt what you as just to make you happy, but I am confident the email will not be received at Cox.help@cox.com.

        Thanks for stopping by.