New to Cox Internet, having Intermittent issues
Hello everyone,
After reading many concerns over connectivity and Internet Service on this forum, I am not sure if my problem is unique or just another occurrence of what others are experiencing. I'm pretty fluent with PCs, but am not network-savvy. I'm thinking this problem could be my PC, but I am thinking it's most likely the Internet Service.
I have Cox 1GB service with unlimited data. I just moved across the country from Herndon, VA, where I had Verizon FIOs for years - which all my computers used to be connected to. That service is not available in my new location, Glendale, AZ, outside of Phoenix.
The problem is intermittent connectivity to websites I KNOW are up and running. It happens often enough to be very disrupting to my work as well as frustrating. It seems to happen on websites I have previously visited - I don't recall it ever happening the first time I attempt to visit a website I have not visited previously.
The error message from the browser is "Hmmm... can't reach this page The connection was reset." I know the websites are up and running because I can open them using Safari on my iPhone. The PC is running Windows 10. I have tried both Microsoft Edge as well as Google Chrome on the PC. Still get the same error. I tried doing an "ipconfig/dnflush", but this did not help. I even uninstalled my Antivirus software (Norton 360), but this did not help, so I re-installed it. The weird thing is that I can usually go to the same websites that failed earlier and can access them with no issue, but the problem generally comes back.
Of course, I have tried rebooting both he PC and the modem/router, but this did not help.
Anyone have a clue how to solve this, or at least help try to narrow down the problem??? Incidentally, I am only getting about 106 Mbps download speed, but perhaps this is because all my computers are connected via WiFi - they are not hard-wire connected to the Router.
Thanks for any help or hints you might have!!
Dennis
It turns out I was correct, the problem is my PC.
It is a Desktop machine with both WiFi and hard-wired connection ability. I obtained a new laptop and compared download speeds between the laptop and the desktop. The laptop was obtaining nearly 1GBps! Definitely over 900Mbps most of the time. The best the desktop could obtain over WiFi was about 100Mbps. Hardwiring the desktop got it up to over 400 MBps. My desktop is over 5 years old, so I guess it is time for replacement anyway. I could just replace the WiFi and LAN cards, but might as well get a new PC!
The Cox technician came out as well and confirmed what I found out. He also tested my connection from my house outside and found no issues. So, my problem is solved, and the problem was NOT cox!
