If you're sending and receiving email, your "security" issue is resolved. You now have a new problem. Either the Cox servers are not sending email or the recipient's servers are not accepting email. If you're not receiving non-delivery notices, your email is being queued somewhere.
I suspect Cox only because they've been recently tinkering with their email systems...or whoever administers it.
Exactly, my son has not received all the test email to his att.net and gmail.com email accounts. He was prior to 4/24/17. They’re being queued on the Cox outgoing SMTP servers. All the sent emails are in the sent box on Cox’s WebMail, but seem to be queued on the Cox server.
Thank you so much for your reply.
Hi KevinM2;
I know you’re busier that a one legged man in a kicking contest. I can tell because you are not completely reading my posts that describe in great detail my experiences with Cox Webemail over the past 13 days. What is the point of sending a link to all my threads to cox.help@cox.com? No one there will receive it. It will end up in the sent box, but you won’t receive it. All my sent emails are queued somewhere within the Cox email network. With all do respect, I’m getting frustrated doing all the leg work for the Cox IT Division. I will attempt what you as just to make you happy, but I am confident the email will not be received at Cox.help@cox.com.
Thanks for stopping by.
Cox would receive it because it's a different network connection. When you send an email to another domain (ATT or Google), Cox will forward it (supposedly) on an Internet connection because it's outside the Cox domain.
If you address an email within the Cox domain, it's just a server-to-server connection. The server agent will route the email to the correct server according to the user account (for example, Cards47) as opposed to mail-server listings on the Internet. I forget the technical name of "mail-server listings" so I just made that term up.
***EDIT: (30 minutes later) Internet mail servers use Pointer Records (PTR).
Here’s an update for you Kevin, just as I predicted. I sent an email to cox.help@cox.com with links to the posts which contained all the history of everything I had been requested to do and the end results. I emailed it internally from bobjeannie@cox.net to cox.help@cox.com using Cox’s WebMail via Safari and they have not received it. I went to my Son’s house and we copied the email we had sent, and sent it again externally form my Son’s email, halohead@att.net, and a little over an hour later I got a reply from Carol at cox.help@cox.com. Here’s the email:
Re: [EXTERNAL] URGENT: Sent Email Not Reaching Destination
Today at 3:13PM
Hi Bob,
Thanks for your patience as I'm still performing research on the resolution for the issue you're experiencing. I'd just like to clarify, are you using the username "bobjeannie@cox.net". Also, a while ago Cox updated their email settings using the link www.cox.com/secureemail. When reviewing the links and responses you provided I don't see this mentioned. Will you please double check to ensure you have the most updated settings. I'm still working on this for you and look forward to your response.
Thanks,
Carol
Cox Social Media Support Specialist
