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Call History Not Working

Call history stopped working a week ago, .""We are currently experiencing technical difficulties...." then "Error while fetching call records"  Five days ago Tiffany told me to send an email to Cox which I did but they did not respond.  Four days ago I did a Chat and they said it was a nationwide problem and would be fixed by Friday - - yesterday.  Still not fixed.  This has been a recurring problem for 7 years.

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  • , where do your Non-Delivery Reports for email go...to the Help Desk account?

    I'm thinking because SBCGlobal has such a convoluted history of mergers and selling, the Internal Cox DNS may not have a Mail Record for SBCGlobal.  Your contractor for Webmail probably does but not your "in-house" DNS.

    Do you normally use Webmail at work?  If not, could you try logging into your Webmail to send the OP a test message?

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