Call History Not Working
Call history stopped working a week ago, .""We are currently experiencing technical difficulties...." then "Error while fetching call records" Five days ago Tiffany told me to send an email to Cox w...
Forum Discussion
Is the domain @cox.com or is @mc.cox.com also considered a separrate domain. I'm not receiving from the former but am receiving from the latter.
Due to acquisitions, mergers, and other corporate shenanigans it's not clear who does what at AT&T, SBCGlobal, Yahoo, or some undisclosed entity . The web site I log in from is "Currently from AT&T | Yahoo !" Someone in that menage a trois may have an answer so I decided to start at the bottom and work my up to the level of incompetence.
AT&T has their own email system at ATT.com which is different from SBCGlobal.net.
Okay, you know more about SBCGlobal and AT&T than I do. But I think you're limiting the number of views you'll get because there are a lot more AT&T customers than there are people with an SBCGlobal email address.
Cox.com and mc.cox.com are two separate domains. Everthing to the right of the "@" is a domain.
I checked out your post in the AT&T Forum and it was edited to remove all references to cox.help@cox.com. I see 10 views and at least one of those was me. There's been 1 response and it was from the moderator who moved your post to the Email forum. There are 2 followers. Maybe you have a couple of fans.
I figured that since it's an AT&T forum, all AT&T users would see it and respond if they are having a similar problem with their ATT.com email. This would broaden the scope from just being an SBCGlobal.net issue to possibly all AT&T related accounts. Just in case you're not familiar with the history, when AT&T was broken up in the last millenium, the pieces became regional phone companies, one of which was Southwestern Bell. I live on the west coast and was surprised when I signed up for an email account with Pacific Bell they assigned me to SBCGlobal. Perhaps PacBell didn't have their own capability at the time, probably waiting for a permit from the California Coastal Commission.
The "SBC" in SBCGlobal stands for Southwestern Bell Corp.
AT&T split into smaller divisions in 1984.
Various entities of Southwestern Bell Corp (SBC) owned these smaller divisions (aka Baby Bells).
One of these SBC Baby Bells, SBCGlobal, bought AT&T.
Yahoo connects to all this because AT&T (owned by SBCGlobal) and Yahoo created a partnership in 2008 to provide AT&T customers Internet services, such as email, news, forums, and these AT&T customers could access these services via a special Yahoo portal.
You have to remember at the millennium, AT&T was just a stodgy telephone company. AT&T didn't have the branding or recognition from these new, hipster Internet users. AT&T tried to attract these new customers with Google via my.att.net but then switched to Yahoo.
So, let's say in the early 2000s, you had Internet service with AT&T. Did AT&T have the infrastructure to provide email, news, forums, etc to its customers? No. How do we attract Internet customers? Partner with either Google, Yahoo, AOL, etc.
Pacific Bell was a Baby Bell. SBCGlobal owned Pacific Bell. Pacific Bell was on its Mommy's network: SBCGlobal.net.
Clear as mud?
Should it ever be determined that AT&T is actually blocking incoming email for cox.com email addresses, I suspect it will be found to be unintentional.
But isn't the cox.com domain assigned exclusively to Cox corporate accounts? Except for a few annoying legal and logistical issues, AT&T could prevent Cox from sending promotional email to AT&T customers by simply blocking email from the cox.com domain. They could say they're just dealing with spam.
Does that conspiracy theory work? Probably not. Malware, a software glitch or some unknown email filter are the more likely scenarios for your missing emails.
I wasn't thinking that blocking by AT&T would be intentional. Perhaps a phishing spammer that uses a Cox address as bait was blocked by AT&T which accidentally blocked valid Cox emails too. It seems unlikely because a lot more Cox customers would be affected, but we're not ruling anything out in trying to solve the problem..
It's odd AT&T moderators removed (censored) cox.help from their forum. The SMTP address is publicized on the Cox FaceSpace page. The address isn't a secret. Perhaps a background process on the server of their forum removes SMTP addresses.
Someone posted the following on the AT&T forum today regarding the huge amounts of spam being received that suddenly ended for some users (like me) on 8/27/2022.
“…some of the obvious spam going to spam and others still not. My self made filters are not working, so this means that mail that Yahoo is identifying as spam and I tell them it is not, does not work.”
This user is blaming his problem on Yahoo, but I do know users of regular free Yahoo that is not affiliated with AT&T who are still receiving masses amounts of spam that started years before it happened to me on SBCGlobal. Mine started suddenly several months ago in 2022 and ended just as suddenly on 8/27/2022. Note, though, that the Cox Help Desk emails that I did not receive were sent several days before that.
