Becky
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Re: Internet Disconnects
Hi JacobDMitchell, welcome to our Forums! Since your issue may not be the same as what RetroShane and Kyumin are experiencing, I moved your post to its own thread. I understand the need for a reliable and stable internet connection for work, as my husband and I work from home, too. I'm sorry you've been dealing with intermittent issues! Are you able to post a little more about what you experience when you lose your connection? Are you connecting over wifi or through an ethernet cable? Do wired and wifi devices drop the connection at the same time? Does the connection return on its own or do you have to reset your modem? I want to get this resolved for you!39Views0likes0Comments- 0Views0likes0Comments
Re: Need Help
Hi Jhajek1957, it sounds like you've been through quite a lot in trying to get this billing issue resolved. I'm sorry for the frustration this has caused! I had a similar experience many years ago and I remember the energy I spent trying to get the issue resolved. You've come to the right place! I can help. Since I'm going to need your address and other personal information, I'd like to take this off our public Forums and into a private conversation. So that we can investigate and resolve the issue with your account(s), please email Cox.Help@cox.com with your full name, address, and a link to this post. We'll get to the bottom of this for you!28Views1like0CommentsRe: Unreliable Service, Inconsistent Communication, and Years of Frustration
Hi Maratgab, like you, I work from home, so I'm intimately familiar with the impact an outage has on your job. I understand how reliability is more important than ever, with so many of us working from home. It takes a few reports from customers who connect to the same neighborhood node before an outage is triggered. If you are one of the first customers to report an issue to us, our system may not be showing an outage at that time. We try to provide as much information as possible regarding outages. We offer proactive outage information and text message alerts. I'd like to investigate what's happening in your area and see if there's anything I can do to help. So that I can further assist you, please email Cox.Help@cox.com with your full name, address, and a link to this post.120Views0likes0CommentsRe: MeTV Picture Quality
Hi CWC1, I've watched channel 93 for the past few minutes and I've not noticed any tiling. There may be something impacting your service at an individual level, so I want to dig deeper. I want you to be able to enjoy your favorite shows without distractions! So that I can take a closer look at what's happening, please email my team at Cox.Help@cox.com with your full name and address. I'll get MeTV cleared up for you!89Views0likes2CommentsRe: MeTV Picture Quality
Hi CWC1, I know it's impossible to enjoy your shows when the picture keeps breaking up! I'm glad you reached out so we can get this resolved for you. I can help! Each channel you watch is on a different frequency. Pixelation, also called tiling, occurs due to a signal issue or interference on the specific channel frequency. This is why we can see issues on only one channel or a handful of channels. Your area has two MeTV channels available; channel 56 and channel 93. Which MeTV channel number are you watching?93Views1like4Comments