Becky
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Joined 14 years ago
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Re: How many outages is enough!
Hi Sedricgant, welcome to our community! Thank you for your post today. We're happy to provide compensation for time without service when we've been made aware of the issue and we're actively working to resolve it. I'd like to take a closer look at what's happening with your connectivity so I can identify if you're being impacted by known outages or if your connectivity issues are due to wifi interference, for example. So that we can thoroughly investigate, please email my team at Cox.Help@cox.com. We'll get to the bottom of this for you!54Views0likes0CommentsRe: Channel 117 - Start TV
Hi Fishrlayd, Start TV is one of KTTU's digital substations. The broadcaster is having some issues on their side. I'm sorry for the impact this is having on your viewing experience! The broadcaster should have it straightened out soon. I apologize that I don't have an estimated fix time for you. Hang in there! I like to watch Start, too.361Views1like0CommentsRe: Worst Company Ever!
Hi Fammdw, thanks for joining our community. I'm sorry to hear that we've lost your business to a competitor. A billing issue like an early termination fee isn't something we're able to address in Cox Forums. Since you also reached out through our Facebook page, let's keep the conversation going on that platform. Thanks!46Views0likes0CommentsRe: Cable tv
Hi Jrobinson, thanks for joining our community! I'm sorry you're having trouble with your cable box today. Was the tech installing service for the first time, or was it a scheduled service call because you were having trouble with your cable box? Also, do you have an error number or message on your screen?63Views0likes0CommentsRe: My last bill
Hi Leecifur03, thanks for your post. Welcome to our community! Your question is not one that our community members can help you answer. For account-specific questions like this, please email my team at Cox.Help@cox.com. Include your full name and address in your email. We'll review your account and address each of your concerns. I look forward to hearing from you!28Views0likes0CommentsRe: Port Forwarding and Ubuntu
Hi Martyrtek, while we want to find out why only the Ubuntu devices aren't showing up in the Panoramic Wifi App, our support of the OS is limited. There isn't a way for us to troubleshoot these devices. I'm obliged to point out that running a server is against our Acceptable Use Policy, as described in section 5 of www.cox.com/aup. We have a lot of talent in our community, so one of our community members may be able to further assist you.42Views0likes0CommentsRe: Internet outage
Hi Cmahar88, oh, no! That's always a frustrating way to start a morning. Have you tried resetting your modem? Unplug the power from the modem for 30 seconds. After plugging it back in, give the modem 5-10 minutes to complete the reboot process. Please let us know if this restores your internet connectivity.60Views0likes0CommentsRe: Netflix charge on my Cox account
Hi Paul, I'd be upset if an unauthorized charge showed up on my bill, too. I'm sorry for the frustration this has caused, as well as for the long hold time. I can help! So that my team can further assist you, please email Cox.Help@cox.com. This is something we need to address one on one.60Views0likes0Comments