Becky
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Re: Cox DVR infrastructure
Hi MattF, I like cloud DVR because I don't have to worry about losing recordings when the hard drive of the DVR crashes. I've had that happen a couple of times over the years, so I know what it feels like to lose your recordings. I'm sorry this happened! I'm not aware of any cloud migration or maintenance going on this week. Have you tried resetting the cable box to see if you are then able to access your recordings? The box may be out of sync with the network.10Views0likes0CommentsRe: Endless issues with cox
Hi Jacg and Acbet3, I want your internet to work just as I expect my own to work, and I apologize that hasn't been happening. It's important to let us know that you're experiencing issues so we can resolve what's happening. If an applied fix is only temporary, we need to know that so we can continue troubleshooting. You are not charged for a service call if the issue is with Cox equipment or Cox signal delivery. Please email my team at Cox.Help@cox.com so we can further assist you. You deserve reliability!27Views0likes0CommentsRe: Unwilling or unable to keep internet working
Hi CAngel, I value your long tenure with us and I don't want to lose you to another provider. I expect your service to work just as I expect my own to work for my family, and I apologize that hasn't been happening lately. My family kind of goes into panic mode without the internet, and I imagine your family is much the same. I'm sorry for the inconvenience the internet connectivity issue has caused in your household. I can help! I'd like to investigate what's happening in your neighborhood. Since I need to ask you for your address, I'd like to take our conversation to a private channel. So that I can further assist you, please email my team at Cox.Help@cox.com. Please include your full name, address, and a link to this post. I'll get this resolved for you!50Views0likes0CommentsRe: STILL NO CHAT TRANSCRIPTS
Hi All, chat transcripts are available through https://www.cox.com/chat when using a computer and browser but not when using the chat function within the Cox App. I don't know if this is something that will be addressed in a future app upgrade. I know it's frustrating when you can't find answers to your questions and I apologize for the confusion regarding the transcript option. I've submitted a feature request to our product managers so your voices will be heard.26Views0likes0CommentsRe: Internet Down AGAIN
Hi JCNEW2002, I understand the impact that intermittent internet dropouts have on a busy family, and I apologize that replacing the modem didn't resolve the issues. Intermittent internet connectivity issues do not automatically mean that Cox is having an outage. For example, there may be something impacting the network signal to your home, specifically. This is where the suggestion of a service appointment by WiderMouthOpen is a good call. The line to your home may need to be replaced, for example. So that my team can take a closer look at what's happening and schedule a service call, if needed, please email Cox.Help@cox.com. You can also reach us by chatting through the Cox App or www.cox.com/chat.24Views0likes1CommentRe: Something is up with Cox's notifications
Hi Everyone, I understand how you feel about data caps, as we've all been impacted by high data usage at one time or another. If you're exceeding your data plan every month, it's important that we find out why. My first suggestion is to change your home network password to something brand new. Many customers—after noticing spikes in their data usage—were able to restore their usage to what they considered ‘normal’ for their household simply by changing their network password. All of the suggestions made in this thread are accurate in terms of things that use data. I'm not sure if spyware was mentioned in the previous suggestions. Spyware running in the background can cause spikes in data usage. Make sure you check all household devices for viruses and malware. Cox provides a Data Usage Meter to help you monitor your data usage. It is available in My Account (www.cox.com/datausage) and the Cox App. The Data Usage Meter is updated daily with usage from the prior day. If you disagree with the Data Usage Meter's calculations, using your own router and bandwidth meter is a good idea. Then we can compare your meter's usage numbers with the Cox Data Usage Meter. If you're constantly hitting your monthly data plan, we offer the Unlimited and 500 GB additional data plans to help you plan ahead for your household’s internet usage and avoid overage charges. You can learn more at https://www.cox.com/residential/support/unlimited-and-500-gb-additional-data-plans.html. If you see high spikes in data usage that you can't explain or you would like help in figuring out why your data usage is so high, please email my team at Cox.Help@cox.com.63Views1like5CommentsRe: Cable still unburied after promises to resolve in 3 days
Hi Greg, it sounds like you've been through a lot trying to get this cable buried, and I truly apologize for the frustration this has caused for you and your neighbor. We definitely want to make this right! Cox Forums is a place for customers to help each other with technical issues. Your previous threads were closed because this isn't a problem that other customers can help with. When he received your email, Chris escalated this on your behalf. We need to follow through on the escalation we submitted and make sure the bury team addresses the line in your neighbor’s yard. We will reach out to you via email shortly so we can get this resolved for you.20Views0likes0Comments