Becky
Moderator
Joined 14 years ago
User Profile
User Widgets
Contributions
Re: Port Forwarding and Ubuntu
Hi Martyrtek, while we want to find out why only the Ubuntu devices aren't showing up in the Panoramic Wifi App, our support of the OS is limited. There isn't a way for us to troubleshoot these devices. I'm obliged to point out that running a server is against our Acceptable Use Policy, as described in section 5 of www.cox.com/aup. We have a lot of talent in our community, so one of our community members may be able to further assist you.22Views0likes0CommentsRe: Internet outage
Hi Cmahar88, oh, no! That's always a frustrating way to start a morning. Have you tried resetting your modem? Unplug the power from the modem for 30 seconds. After plugging it back in, give the modem 5-10 minutes to complete the reboot process. Please let us know if this restores your internet connectivity.56Views0likes0CommentsRe: Netflix charge on my Cox account
Hi Paul, I'd be upset if an unauthorized charge showed up on my bill, too. I'm sorry for the frustration this has caused, as well as for the long hold time. I can help! So that my team can further assist you, please email Cox.Help@cox.com. This is something we need to address one on one.47Views0likes0CommentsRe: Remote schedule on dvr
Hi Everyone, all DVR customers can set up recordings using the Contour App and watchtv.cox.com. It doesn't matter if you are subscribed to Cloud DVR or if you use a cable box with a hard drive DVR. I just tested both options to ensure nothing had changed.22Views0likes3CommentsRe: Cox DVR infrastructure
Hi MattF, I like cloud DVR because I don't have to worry about losing recordings when the hard drive of the DVR crashes. I've had that happen a couple of times over the years, so I know what it feels like to lose your recordings. I'm sorry this happened! I'm not aware of any cloud migration or maintenance going on this week. Have you tried resetting the cable box to see if you are then able to access your recordings? The box may be out of sync with the network.29Views0likes0CommentsRe: Endless issues with cox
Hi Jacg and Acbet3, I want your internet to work just as I expect my own to work, and I apologize that hasn't been happening. It's important to let us know that you're experiencing issues so we can resolve what's happening. If an applied fix is only temporary, we need to know that so we can continue troubleshooting. You are not charged for a service call if the issue is with Cox equipment or Cox signal delivery. Please email my team at Cox.Help@cox.com so we can further assist you. You deserve reliability!30Views0likes0Comments