Becky
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Joined 13 years ago
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Re: Cable still unburied after promises to resolve in 3 days
Hi Greg, it sounds like you've been through a lot trying to get this cable buried, and I truly apologize for the frustration this has caused for you and your neighbor. We definitely want to make this right! Cox Forums is a place for customers to help each other with technical issues. Your previous threads were closed because this isn't a problem that other customers can help with. When he received your email, Chris escalated this on your behalf. We need to follow through on the escalation we submitted and make sure the bury team addresses the line in your neighbor’s yard. We will reach out to you via email shortly so we can get this resolved for you.8Views0likes0CommentsRe: Chargee more for poor tv service.
Hi there, thanks for joining our community and for your post. I'm sorry you're experiencing service issues. You've come to the right place! We can help. So that we can further assist you, please provide us with more details. What's happening? Please provide as many details as possible.15Views0likes0CommentsRe: 3rd Day No Internet
Hi RodRetro55, I probably feel the same way after 3 days without service! I understand the importance of the internet in everything we do these days, and I apologize that you've been experiencing issues for so long. We work hard to limit our customers' downtime. I see you've emailed us about this. I'm working to expedite details and will email you as soon as I get further information. Thank you for your patience during this time!19Views0likes0CommentsRe: Contour 1 guide search function only returns on demand programs not future play date channels
Hi Everyone, it appears that the Contour 1 Search function is working correctly now. Will you check on your ends and confirm? I appreciate your patience with us and we investigated this issue.17Views0likes1CommentRe: No way to do Business
Hi Dean60, I remember the stress of finals week each semester, and I apologize that you were impacted by an outage during this time. Cox works diligently to limit the amount of downtime our customers experience. Our normal maintenance window is between midnight and 6AM. Advance notice is not always practical; however, we try to let customers know when a major issue or a network upgrade in their area will impact their service for more than one day. Please keep in mind that not all outages are planned. Things happen. A car may take out a utility pole, for example. Things happen outside of our control. I appreciate your post and will make sure your comments are forwarded to our leadership team. I hope the rest of your finals go smoothly for you!13Views0likes0CommentsRe: Contour on the Road? Nope!
Hi Parakeet49, welcome to the Cox Forums! Thanks for your question. You've come to the right place! We have to get permission from each network to feature their channel(s) in our Contour App lineup, and the networks dictate whether or not customers can access content when outside of the home. The list of out of home channels is found at https://www.cox.com/residential/support/contour-app-out-of-home-channels.html. Learn to filter the channels in the Contour App at https://www.cox.com/residential/support/viewing-out-of-home-programming-using-the-contour-app.html so you can view only out-of-home channels. When out of town, I prefer using individual TV network apps like Peacock, Max, CBS, etc., or by logging into the network's website using a browser (www.fox.com, for example). When prompted, select Cox as your provider and login with your Cox primary user ID. If you subscribe to Cloud DVR, you can access your DVR recordings through the Contour App when outside of your home. The article at https://www.cox.com/residential/support/downloading-recordings-using-the-contour-app.html explains how to download titles while connected to your home network so you can watch them while you're away. You can also view purchased content using the Contour App. Feel free to ask more questions. We have many knowledgeable community members who can offer other tips and suggestions!6Views0likes0CommentsRe: Interrupted service for a month now!!
Hi Chrissyeric, I want your service to work just as I expect mine to work. I'm sorry that hasn't been happening lately! Price increases aren't fun for anyone, and I definitely want to provide you with the full value of your subscribed service. I'm glad you reached out to us so we can help. I'd like to take a closer look at what's happening with your service so we can get the intermittent issues resolved. Since this might work better as a one-on-one discussion rather than an issue we can troubleshoot through our public Forums, please email my team at Cox.Help@cox.com. I'll get to the bottom of this for you!28Views0likes0Comments- 36Views0likes0Comments
Re: Guide Not Working
Hi Aparkman1, not having Guide access certainly makes it difficult to access and enjoy your favorite content! I apologize for the frustration this has caused. I suggest unplugging the cable box for 2 minutes and then plugging it back in. Give the box 5-10 minutes to completely reset after you plug it back in. The channels and programming load first and the Guide data loads last (in the boot up process). Please give this a try and let us know if this restores your Guide data.87Views1like2CommentsRe: Tv modem updates
Hi Paul, I'm sorry that the updates are interfering with your normal viewing routine. I'd like to take a moment to try to differentiate between the box's daily scheduled reset versus the box resetting for another reason. Immediately before the box performs its scheduled update, a message appears on screen stating that it's time for your scheduled update. You have the option to skip the update or proceed. Are you seeing this on-screen message prior to the box resets that are occurring? I suggest following the steps that Curt provided and change the time the box is supposed to update to 4-6 AM or any other timeslot that doesn't interfere with your normal watching routine. Then, let us know if you get the update on-screen message outside of the scheduled window, or if the box is simply resetting itself without warning at times outside of the scheduled window. We'll help you get to the bottom of this!32Views0likes1Comment