Becky
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Re: Webco advertisement when tv turned on
Hi Lgagliardi, that looks like the user interface platform for the TV. What happens if you change the TV's input? I'm wondering if the TV's input defaults to 'TV' rather than the input it was using when it was last powered off. If the cable box connects to the TV using an HDMI cord, change the input to HDMI.24Views0likes0CommentsRe: Need COAX outlet
Hi Rose, we'll need to schedule a professional installation and have a tech either repair the existing outlet or install another outlet. I'm happy to help! Reach out to us in whichever of the following methods is most convenient for you so we can get you set up with an appointment. You can email us at cox.help@cox.com, tweet CoxHelp, send a Facebook private message at https://www.facebook.com/coxcommunications/, text us at 269898, chat online at www.cox.com/chat, or use the Contact Us option within the Cox App.6Views0likes0CommentsRe: Webco advertisement when tv turned on
Hi Lgagliardi, that sounds frustrating! I'd like to get more information about what's happening. Are you able to take a picture of the Webco advertisement and post it here? Alternatively, you can email the picture to my team at Cox.Help@cox.com. I'm sure we can figure this out!27Views0likes0CommentsRe: Cox IS BAD!
Hi Blakceffect, as someone who works from home, I understand the importance of a reliable internet connection. I'm sorry you've been without service since yesterday and that we've stopped posting an estimated time of repair. There are all sorts of factors that can impact repair estimates. We'd rather not provide an estimated time of repair that we know will be incorrect, and most likely stopped providing repair estimates for that reason. Signing up for text message outage alerts is the best way to stay "in the know" when it comes to updates, as this provides you with an update at the same time it becomes available to support teams like mine. Feel free to email Cox.Help@cox.com if we can be of further assistance.31Views0likes0CommentsRe: Cannot Send Mail
Hi John, I'm sorry for the difficulty you've experienced this morning when trying to access your Cox email. If you can still access your email by logging into myemail.cox.net or www.cox.com, your account has not yet moved to Yahoo. We'll need to investigate a bit to determine why you're getting the outgoing server error. So that my team can further assist you, please email us at Cox.Help@cox.net or message us on Twitter (@CoxHelp) or Facebook (www.facebook.com/coxcommunications.154Views0likes5CommentsRe: Nothing to transition; can I download Yahoo Mail now?
I apologize for the confusion, Jim6502. If you only use Gmail, the transition to Yahoo will not impact you. You don't need to worry about changing or transitioning anything. You will continue to access your Gmail account in whatever way(s) you access it now. You will continue to access your Cox account by logging into www.cox.com.39Views0likes0CommentsRe: Cox to Yahoo to google
Hi Tdarby, I'd be frustrated if I felt like I was going in circles, too. I'm sorry this has been such a frustrating process! Is your wife able to access her Cox.net email when she logs into http://mail.yahoo.com/? Since accounts are being transitioned to Yahoo slowly, it's possible that your email was moved to Yahoo but your wife's email has not. If she can access her email by logging into http://mail.yahoo.com/, then disregard my question. If she can't access her email through the Yahoo website, have her try logging into myemail.cox.net. How are you trying to set up her mail on your iPad--using the Mail App or another app like Outlook? We've got some real experts in our Community, and I'm sure we can help you figure this out.262Views0likes3CommentsRe: 2 days no internet
Hi Mike, I can imagine how out of sync my family would be in your situation, so I apologize for the impact this has had on your household. While you may not have seen any techs working in your immediate area, please keep in mind that the issue causing the outage may be several miles up the line from your home, or even further away in our plant. I can help! So I can take a closer look at what's happening, please email Cox.Help@cox.com. I'll get to the bottom of this for you!32Views0likes0CommentsRe: Newly Installed Fiber ONT Calix gp1100x
Hi KenCon, I'd be pretty disappointed, too, if my service went out immediately after it was installed. I'm sorry that this happened! I appreciate your post and I want to welcome you to our Forums Community. I've reviewed your service and confirmed the ONT is receiving a signal; however, something is impacting the signal itself. I'm sorry that I'm unable to diagnose more remotely. So that we can see if there is any way we can expedite your appointment, please email my team at Cox.Help@cox.com.106Views0likes0Comments