Becky
Moderator
Joined 14 years ago
User Profile
User Widgets
Contributions
Re: Internet outage
Hi Cmahar88, oh, no! That's always a frustrating way to start a morning. Have you tried resetting your modem? Unplug the power from the modem for 30 seconds. After plugging it back in, give the modem 5-10 minutes to complete the reboot process. Please let us know if this restores your internet connectivity.53Views0likes0CommentsRe: Netflix charge on my Cox account
Hi Paul, I'd be upset if an unauthorized charge showed up on my bill, too. I'm sorry for the frustration this has caused, as well as for the long hold time. I can help! So that my team can further assist you, please email Cox.Help@cox.com. This is something we need to address one on one.40Views0likes0CommentsRe: Remote schedule on dvr
Hi Everyone, all DVR customers can set up recordings using the Contour App and watchtv.cox.com. It doesn't matter if you are subscribed to Cloud DVR or if you use a cable box with a hard drive DVR. I just tested both options to ensure nothing had changed.21Views0likes3CommentsRe: Cox DVR infrastructure
Hi MattF, I like cloud DVR because I don't have to worry about losing recordings when the hard drive of the DVR crashes. I've had that happen a couple of times over the years, so I know what it feels like to lose your recordings. I'm sorry this happened! I'm not aware of any cloud migration or maintenance going on this week. Have you tried resetting the cable box to see if you are then able to access your recordings? The box may be out of sync with the network.29Views0likes0CommentsRe: Endless issues with cox
Hi Jacg and Acbet3, I want your internet to work just as I expect my own to work, and I apologize that hasn't been happening. It's important to let us know that you're experiencing issues so we can resolve what's happening. If an applied fix is only temporary, we need to know that so we can continue troubleshooting. You are not charged for a service call if the issue is with Cox equipment or Cox signal delivery. Please email my team at Cox.Help@cox.com so we can further assist you. You deserve reliability!29Views0likes0CommentsRe: Unwilling or unable to keep internet working
Hi CAngel, I value your long tenure with us and I don't want to lose you to another provider. I expect your service to work just as I expect my own to work for my family, and I apologize that hasn't been happening lately. My family kind of goes into panic mode without the internet, and I imagine your family is much the same. I'm sorry for the inconvenience the internet connectivity issue has caused in your household. I can help! I'd like to investigate what's happening in your neighborhood. Since I need to ask you for your address, I'd like to take our conversation to a private channel. So that I can further assist you, please email my team at Cox.Help@cox.com. Please include your full name, address, and a link to this post. I'll get this resolved for you!55Views0likes0CommentsRe: STILL NO CHAT TRANSCRIPTS
Hi All, chat transcripts are available through https://www.cox.com/chat when using a computer and browser but not when using the chat function within the Cox App. I don't know if this is something that will be addressed in a future app upgrade. I know it's frustrating when you can't find answers to your questions and I apologize for the confusion regarding the transcript option. I've submitted a feature request to our product managers so your voices will be heard.34Views0likes0Comments