ContributionsMost RecentMost LikesSolutionsRe: 2 days no internet Hi Mike, I can imagine how out of sync my family would be in your situation, so I apologize for the impact this has had on your household. While you may not have seen any techs working in your immediate area, please keep in mind that the issue causing the outage may be several miles up the line from your home, or even further away in our plant. I can help! So I can take a closer look at what's happening, please email Cox.Help@cox.com. I'll get to the bottom of this for you! Re: Newly Installed Fiber ONT Calix gp1100x Hi KenCon, I'd be pretty disappointed, too, if my service went out immediately after it was installed. I'm sorry that this happened! I appreciate your post and I want to welcome you to our Forums Community. I've reviewed your service and confirmed the ONT is receiving a signal; however, something is impacting the signal itself. I'm sorry that I'm unable to diagnose more remotely. So that we can see if there is any way we can expedite your appointment, please email my team at Cox.Help@cox.com. Re: No audio on FNC. Hi JRad, I'm sorry to hear that we lost your business as a result of the intermittent audio issue on Fox News. This was an issue that was escalated and investigated, and we believe we have a handle on the problem now. In addition to Fox News, folks reported issues on MSNBC, CNN, and CNBC. If my team can be of assistance with any issues or questions in the future, please reach out to us here or email Cox.Help@cox.com. Re: Cox to Yahoo, filter rules & blocklist? Hi Dlarkin-dc, the information we have states that all Cox.net email content will be moved to Yahoo. My understanding is that this includes filter rules and blocklists. If I find out otherwise, I will try to update this thread. Thanks for your patience during this process! Re: ConnectAssist Plan doesn't include access to Panoramic Wifi App. Hi Mattamx, welcome to the Cox Forums! And thank you for your post today. I'm glad that you are taking advantage of the ConnectAssist program. I apologize for the misinformation we've provided regarding your question about accessing the Cox Panoramic Wifi App while subscribing to the ConnectAssist Internet tier. I can imagine you might feel like a ping pong ball at the moment; a confused and irritated ping pong ball. I'd probably feel the same way! The agent who called you is correct. ConnectAssist customers do not have access to the Cox Panoramic Wifi App. I know you were hoping for a different answer. I'm sorry! I don't know why ConnectAssist customers don't have access to the app. I value your business and appreciate your point of view. I've forwarded your post to our leadership teams so your voice will be heard! I hope you'll stick with us and stay tuned. Things are always changing, and it's possible that app access may be something reviewed and changed in the future. Re: Why isn't Cox lowering their price since they will no longer manage our emails? Hi Charaz1949, welcome to the Cox Forums! Thank you for your feedback regarding the transition of Cox.net email addresses to Yahoo. We are always evaluating the products and services we provide to ensure we’re providing the features our customers find most valuable. I understand your perspective, and I’ve forwarded your post to our leadership teams so your voice will be heard. Re: Loss of Audio Hi Ichabod, it doesn't sound crazy at all. This is the second time I've heard "Silversea" in the past few weeks, specifically regarding an audio issue after a Silversea commercial. I can imagine how frustrating this must be! I don't know what's happening, but I want to investigate so we can get this resolved. Please email cox.help@cox.com with your full name and address. We'll get to the bottom of this for you! Re: Service issues Hi Javier, welcome to our Forums Community! Thanks for your post today. Like you, I work from home, so I understand the stress and anxiety of a service outage. I'm sorry you haven't been able to get the assistance you're looking for when contacting our Support teams. I'd like to investigate what's happening in your area and see if there is anything I can do to help. Please send an email to Cox.Help@cox.com with your name and address. I'll get to the bottom of this for you! Re: Disappointed! Hi Czincone, I understand how this experience would be disappointing, and I apologize that we let you down. Like you, I work from home, so I understand the stress internet connectivity issues can cause. We're always happy to adjust accounts for time without service when we're aware of the issue and working to resolve it. Email us at Cox.Help@cox.com so we can further assist you. When you report a service issue and there are no outages posted in your area, our procedure is to troubleshoot and schedule a service call.It takes several customers in the same immediate area reporting issues and scheduling service calls before an outage is created. Once our network operations center declares an outage, the outage alert appears on www.cox.com and the Cox App. These alerts let you know that we're aware of the problem and working to resolve it. Re: CoxWiFi Hotspot Outage Hi Nick999, since the 1007 W 1st St, Tempe, AZ address isn't listed at www.cox.com/hotspots, the Hotspot you were using is most likely a Cox Panoramic Wifi customer broadcasting a CoxWifi Hotspot from their gateway. If a CoxWifi Hotspot is still showing as an available network, I'm not sure why you can't connect to it. However, since this CoxWifi Hotspot isn't one hosted by a Cox or a Cox Business customer, there isn't anything we can do on our end in terms of troubleshooting. Residential customers have the choice of enabling or disabling their CoxWifi Hotspot. I'm sorry!