Call history stopped working a week ago, .""We are currently experiencing technical difficulties...." then "Error while fetching call records" Five days ago Tiffany told me to send an email to Cox w...
My call history has not worked for 7 weeks and there are 70 days of history (Aug & Sep & 10 days of Oct) I can't look at or download. I've sent 5 emails to Cox.Help@Cox.com. I provided my Cox ID and Password to a forum moderator who called. A moderator also posted to the forum that the problem had been fixed but it had not.
Cox Help previously said they replied to my 5 emails, but I never received them. So I sent a 6th email today 10/10/2022 to Cox.Help@Cox.com using a different email address with a cc to my regular email address asking them to reply to both addresses.
I did a live chat and was told there was an open ticket so I asked for it and received it.
I also sent a 6th email to Cox.Help@Cox.com from a different email address than the previous 5 emails, and requested they reply to both addresses which they did and the reply was received at both addresses.
I tried a 90 day call history which failed but that opened the Dowload box. So I tried Download PDF and it downloaded a 6 KB file that contained only the column headings, but no data. But what caught my eye was a list that popped up of recent downloads and the next one down was titled "Oct 1 2022 to Oct 14 2022 File Moved or MIssing." Just prior to the PDF download I tried Download CSV and that may be what generated the message. However, Oct 14 was the day after TiffanyR's most recent response which makes me wonder if tech support moved the file to try to figure out what is wrong with it.
I repeated the experiment from 3 hours ago (afternoon of 10/19/2022) and the PDF download yielded the same result, a 5.1 KB one page PDF with only the column headings bur no data. But there wasn't a repetition of the "Oct 1 to Oct 14 File Moved or Deleted" message, just the one that was there earlier. So I assume my attempted download of a CSV file did not create it and something else on Oct 14 or later created it.