Call History Not Working

A month ago we couldn't get into phone settings because of a buffering issue which prevented us from viewing call history.  That was fixed but call history still wasn't working.  Over 3 weeks ago I started this thread and a few days later was told in a chat that it was a nationwide problem and would be fixed by the end of the week.  A moderator called and told me a ticket number would be assigned and would be provided to me by phone and email.  Neither happened.  Apparently everyone else's call history is working except mine - - it's been month.