Call History Not Working
Call history stopped working a week ago, .""We are currently experiencing technical difficulties...." then "Error while fetching call records" Five days ago Tiffany told me to send an email to Cox w...
Forum Discussion
Have you done anything to rule out an authentication issue like clearing cox.com cookies to force re-authentuction with your Cox credentials? It may not help, but it can't hurt.
OP has no credentials for Cox email. OP only logs into Cox account to check Call History. I hate to say this but I just checked, and my Call History works flawlessly. Does yours?
The credentials he uses to sign into his Cox account in order to view call history are the ones to which I was referring. He has never had a Cox email account. My Call History failed a couple of times a few years back, but has worked fine during the recent issues people have reported
As you correctly stated in a previous post, call history is retained. But, for some reason, it's just not currently available for the OP to view. One possible reason could be an authentication issue with Call History. Clearing his cox.com cookies to force re-authenticating with his Cox credentials might cause a reset. But, even if it doesn't fix his issue, he would be no worse off than he is now.
Oh, okay. Everyday for the past 10+ years, OP has logged into Cox account to check Call History and has experienced the occasional glitches as us. This time, however, it had lasted 3 days so OP reported the outage on the Forum. Blah, blah, blah, "send us an email." Now, here we are troubleshooting email.
I've cleared cookies a couple of times. My guess is that's what the missing emails suggested .
I sent another email, printed below but before I could post it here they called me (Tiffany I think). They have submitted a ticket, asked for a bunch of information, and will both call and email when they have info. I take back all my bad thoughts.
Here's the 4th email I sent 9/1/2022 1:47 pm PDT:
My call history is still not working.I previously sent 3 emails and was told in the Forum that Cox sent at least 2 replies but I have not received them.I added cox.help@cox.com to my email contact list but it made no difference. No other Cox email addresses are in my contacts but I receive emails from Cox about my bill every month.Today in I turned Forum Notifications ON Please reply to this email to see if I receive it now.None of my other email buddies have asked if I received an email they sent and I had not received it.Please Fax me copies of the emails previously sent and your response to this one also.Also post your response to the Forum.Also call me. The number above is both my Fax and Landline.If necessary I can drive to your headquarters and pick up the copies - - it's only a 7 day drive.And please fix my Call HIstory.Here is a brief history of this problem [deleted from this Forum posting]You turned on Forum Notifications to test if you can receive email from a Cox server?
Well, here's a response to your post...testing, testing, testing.
There have been a lot of responses but no notifications from Cox received in my email.
I did receive a notice from AT&T that a moderator is moving my thread to the AT&T email forum. (that wasn't in the drop-down list when I submitted my comment).
For the most part, I've had a successful outcome when working with Cox Social Media Support. But, ask for the ticket number. It will help with future communication with Cox. Well, it would if you could actually receive an email from them.
She said they would provide the ticket number by phone and email .
