Call History Not Working
Call history stopped working a week ago, .""We are currently experiencing technical difficulties...." then "Error while fetching call records" Five days ago Tiffany told me to send an email to Cox w...
Forum Discussion
I'm still curious about that email you received from Cox.
A web search of "Cox <no-reply@mc.cox.com>" displays a number of discussions about fake Cox emails. Have you received other Cox email from that email address?
Have you ever received Cox email from an account with a @cox.com email address? If yes, have you received one from that domain since you received the recent email regarding your bill?
There was a post yesterday about a possible fake address from Cox but it appears Cox "partners" with merchants using this structure of sub-domains: mc.cox.com or em.cox.com.
It's one thing to be suspicious of fake addresses, but Cox is issuing them to merchant like candy.
@Becky said "we do partner with a marketing team that occasionally sends emails from Cox" which would indicate the email could be legitimate. The OP's post of the email said:
"Your Cox bill for your Home Services is due in 7 days"
This sounds like the email OP received wasn't actually from Cox, but was from a merchant for some type of one time "Home Services" external to Cox.
No, the bill was due Sept 6 and the notice was 7 days prior. "Home Services" is TV, Internet, & Phone. Cox may use a third party to send out these notices but they weren't selling anything, except maybe more Cox services - - I didn't read the entire email since I had already scheduled payment via my online bank.
The bill from Cox has www.cox.com at top, but below that is the "Your bill is available" subject and below it From: Cox Communications (mynotifications@cox.com). When you print the email, the top part with www.cox.com in it doesn't print.
The reminder that your bill is due in 7 days is from Cox (no-reply@mc.cox.com)
After Cox finished a scheduled shutdown the email they sent was from Cox (residential@em.cox.com)
Wildfires and connectivity: How to Prepare was from Cox (residential@service.cox.com)
All of them were sent to my email address that is failing to receive emails sent by Cox tech support (or whoever it is that replies to my email to cox.help@cox.com.
It appears that part of the email you received originated from mynotifications@cox.com. But, none of the emails you mentioned were sent directly to you from a @cox.com email account. That could be an indication you are blocking email from that domain. Or, you may have malware that's blocking @cox.com email.
Edit: Sometimes I get really annoyed with the Forum's text formatter.
I haven't blocked anything with Cox in the address or subject line but I will delete all 300+ blocked address. I haven't blocked any domains. Malware is a possibility but I run Security Essentials first thing every day and the Malicious Software Removal Tool every month. Why would malware only block Oox?
