Call history stopped working a week ago, .""We are currently experiencing technical difficulties...." then "Error while fetching call records" Five days ago Tiffany told me to send an email to Cox w...
becky, where do your Non-Delivery Reports for email go...to the Help Desk account?
I'm thinking because SBCGlobal has such a convoluted history of mergers and selling, the Internal Cox DNS may not have a Mail Record for SBCGlobal. Your contractor for Webmail probably does but not your "in-house" DNS.
Do you normally use Webmail at work? If not, could you try logging into your Webmail to send the OP a test message?