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Call history stopped working a week ago, .""We are currently experiencing technical difficulties...." then "Error while fetching call records" Five days ago Tiffany told me to send an email to Cox which I did but they did not respond. Four days ago I did a Chat and they said it was a nationwide problem and would be fixed by Friday - - yesterday. Still not fixed. This has been a recurring problem for 7 years.
Becky, where do your Non-Delivery Reports for email go...to the Help Desk account?
I'm thinking because SBCGlobal has such a convoluted history of mergers and selling, the Internal Cox DNS may not have a Mail Record for SBCGlobal. Your contractor for Webmail probably does but not your "in-house" DNS.
Do you normally use Webmail at work? If not, could you try logging into your Webmail to send the OP a test message?
Good questions & suggestions. Way above my pay grade. My sister's cable company discontinued their email service and it was a nightmare for her to move everything to Gmail.