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Call history stopped working a week ago, .""We are currently experiencing technical difficulties...." then "Error while fetching call records" Five days ago Tiffany told me to send an email to Cox which I did but they did not respond. Four days ago I did a Chat and they said it was a nationwide problem and would be fixed by Friday - - yesterday. Still not fixed. This has been a recurring problem for 7 years.
It's been 36 hours since I sent my second email. Have not had a response of any kind. Call History is still not working.
I do get notices from www.cox.com that "Your bill is now available to view online." Cox.com isn't in my address book and yet every month without fail that notice shows up in my inbox.
Good grief! Just post the reply here. Better yet, fix the problem then neither of us have to send emails. It's been 2 weeks. On August 16 I did a chat. and they said it was a nationwide problem and would be fixed by Friday 8/19/22. Was that not correct?
I received this email from Cox today. Talk to your accounting department about what email address they used for me. It's the same as the one I used to email you. I have not had a single instance of someone asking if I received their email and I had not. The problem is on your end. Print the email you sent me and fax it to me. My fax number was in the 2nd or 3rd email I sent you.
I notice when Cox wants money, those email arrive, huh?
MasterMyDomain said:I check my spam folder every day. There haven't been any from Cox. I'll add Cox to my email contacts.
Your address doesn't change, but the Cox email address will change. The email regarding your bill probably came from email@example.com but the email you're not receiving would probably come from firstname.lastname@example.org.
What Cox address did you add to your contacts? If you're trying to use contacts to restrict incoming email, you're probably not using Webmail. But if that's what you're trying to do, how are you trying to do it?
What email client software are you using? If you don't use Webmail, have you tried signing into Webmail to see if the emails are there? If you're using Outlook and selected "Only trust email from addresses in my Safe senders and domains list and Safe mailing lists", add email@example.com to Safe senders and domains. You may have emails from that address in your Junk Email folder. Look for that address in Blocked senders and domains. If you're using some other email client, review its equivalent to Junk Email and Blocked senders and domains.
If you're using Webmail:
Did you read my post that you responded to. The Cox email address in it is Cox <firstname.lastname@example.org> . Please read all of my posts so I won't have to repeat myself.
I added email@example.com. It is the only Cox address I have added and I only added it hoping that it would allow your emails to be received. Why would I use contacts to restrict incoming mail? Putting a bunch of junk in my contact list so that I can block it seems kind of dumb..
My email is with SBCGlobal and I sign in to it from "Currently from AT&T | Yahoo !" I have never used Outlook..
As previously stated, I check all Spam, whether it is in my Inbox or Spam folder and make sure Cox is not in the address or subject line before deleting it. I've been communicating with Cox using Email, Chat, and Forum highlight ALL and delete them without looking
As previously stated I looked at over 300 blocked email addresses looking for COX in the address and there weren't any. I had been blocking every spam email but stopped when I learned you can only block 1000.
I don't block domains because you can only block 3.
I have not set up any filters and didn't even know how to do that until yesterday when I did an internet search to learn how to stop spam.
I haven't set any spam settings so mine is whatever the default is.
I didn't know you could "Delete Spam messages without delivering to Inbox" but would not do that anyway because some valid emails with a lot of addresses, such as membership newsletters, get automatically sent to the Spam folder by whatever system decides things like that. I tend to avoid doing anything automatic because of the high risk of unintended consequences.
No one has ever asked me about an email they sent that I did not receive except for Cox.
In my last email to firstname.lastname@example.org on August 26 I included my phone number which is also my Fax number. Please print out the emails you sent me that I did not receive and Fax them to me. Or mail them - - they will probably arrive before you get Call History fixed.
MasterMyDomain said:Did you read my post that you responded to
You've been posting in this thread for 11 days so I've probably started tuning out stuff that doesn't matter. The email address you posted is different from the one used to send invoice notices to me. I suspect that's because we have different payment options. But it's irrelevant because neither of them are the email address Cox Social Media Support would have used to email you.
MasterMyDomain said:Why would I use contacts to restrict incoming mail? Putting a bunch of junk in my contact list so that I can block it seems kind of dumb..
Since I didn't know what email client you were using or what settings you may have selected, I was trying to tactfully let you know that option isn't available in Webmail. But I wanted to make sure you were using the correct email address in case you had selected an option in an email client similar to Outlook's:
"Only trust email from addresses in my Safe senders and domains list ..."
In that case, you'd only receive email from those "contacts". All other incoming email would be restricted from reaching your Inbox.
MasterMyDomain said:I've been communicating with Cox using Email, Chat, and Forum highlight ALL and delete them without looking
You probably received and deleted without looking at the emails from Cox that you claim you never received. How can you even make that claim when you just admitted you delete email from Cox that you don't read?
MasterMyDomain said:Please print out the emails you sent me that I did not receive and Fax them to me.
I didn't send you any emails, but Cox Social Media Support probably did.
I am not a Cox employee. You should have known that, because my posts don't include any kind of a Cox Forums Support trailer. You also could have verified it by checking my profile.
MasterMyDomain...Curt is good. I was hoping he'd contribute to help troubleshoot. When it comes to a specific topic (DOCSIS, Contour, HotSpots), there are a few valued contributing experts on these areas. Curt is a "civilian" and our expert with Webmail but since this isn't Webmail, Curt still knows all the filtering, blocking, spam and "decision system" glitches. Curt can be verbose and "skimmy" but it's his process. He begins with the fundamentals, progresses and will not give up on you.
The address from "Your Bill is Due" is different than ours; however, my Due Statements don't have "Home Services" on them. Therefore, I suspect your statements are coming from a different billing source than ours (MyNotifications).
Speaking of notifications and the spammy nature of the Forum, have you ever blocked notifications from the Forum in your SBCGlobal or Yahoo accounts? Just for clarification, SBCGlobal is webmail, right? Also, you don't use Cox for email, right?
MasterMyDomain said: I've been communicating with Cox using Email, Chat, and Forum highlight ALL and delete them without looking
Is this deletion in your Spam folder? Does this mean email from Cox is going into your Spam folder?
I don't know if this will help but I've notice when I send an email to Cox, for example, about a bill, and Cox replies, Cox appends "EXTERNAL" to the Subject line, for example: Re: [EXTERNAL] Cox Bill. Probably not.