URGENT: Still having email issues? Post your email status here! Refer Cox Support to this thread.

There is absolutely no reason why you shouldn’t want to use your email client since Cox gives you the settings to do so. My email client logs in to both the incoming and outgoing Cox email servers. I can receive email, but the fun happens when I go to send it. The email client sends it just fine and I see it in the sent email box. I login to the WebMail page and the same email I sent is also in the sent box. The problem is that the email is queued somewhere on the Cox mail server as no one actually receives an email from me. I proved that by not using my email client and only using the WebMail page. I can send and receive, but nothing gets sent from the Cox mail server to the recipient even though it’s in the sent box. That WebMail page is in-house on Cox’s servers. At this point it has nothing to do with the setting on my computer. I’m only using a browser to access Cox’s email system. It ain’t me or us, it’s Cox!!

I think when Cox’s tech support wants me to describe what’s happening, I’m gonna cut and paste what I just wrote over and over again until they get the picture and that “Aha” moment.

After more forum reading, I see what my problem might be - Windows XP.  The operating system itself may not have the wherewithall to conform to the new security standard, regardless of what Outlook version you might be using.  But I can send emails!  And sending emails was the main issue being addressed by the new security protocols.  Just as confused as ever. . . . .

Exactly, my son has not received all the test email to his att.net and gmail.com email accounts. He was prior to 4/24/17. They’re being queued on the Cox outgoing SMTP servers. All the sent emails are in the sent box on Cox’s WebMail, but seem to be queued on the Cox server.

Thank you so much for your reply.

Thanks for the tip, SpongeBob128, really appreciate it. From what you just told me this is totally and absolutely on Cox. We as users have absolutely no control over whether a DNS server has reverse lookup or not. For crying out loud, we’re the customers, not the friggen IT Tech department. I hope KevinM2 reads your reply and can look into what you described. That’s the best and most logical thing I’ve read concerning Cox’s email issues yet.

Thank you so much for your reply.

I am having this same exact issue since 4/24 (CXDNS error due to no reverse DNS). This worked up until 4/24. Many external IP addresses do not have reverse DNS entries.

Shame on Cox for the lack of notice of these changes AND the lack of response.

I feel your pain. I went to my Son’s house and used his iPad to send an email to cox.help@cox.com as KevinM2 suggested. You can see what I wrote above when I replied to KevinM2. I know when I used my Son’s email address to send an email to Cox that they would get it as I CC’d a copy to my Cox email account and I received it. I just check my email account on Cox via their WebMail page using Safari and I received it. Therefore, I know that the Cox email account cox.help@cox.com received it as well. The only problem is, will they do anything about it? Considering how long you’ve waited, I not sure I would want to hold my breath. 

Thanks for posting your reply and please update if you get a response or anything changes.

I really wish I knew. The only solid answers and feedback I’m getting on this thread, since I started it, is from people like you who are having issues. There are several posters that have a clear understanding of what the problem is, yet Cox keeps coming up empty. It kinda funny, Cox always wants us to keep trying the same fixes and workarounds while expecting a different out come each time. I believe Einstein called that the definition of insanity. 

Leatherlady, why don't you just change your login?

https://webmail.west.cox.net

I have someone at Cox looking into all this and the tech I’m working with will call me tomorrow. So I’ll let ya all know how it goes.

My son has AT&T and has had no issues for years. Hasn’t ever had to contact tech support. I’m looking into that since Verizon fiber optic isn’t available at my address. I don’t know about Santa Barbara, but depending on your address in Orange County, the ISPs available are few.

I'm chiming in to report that I am experiencing the same problems listed by the other posters in this thread. I have burned up several hours of time on Cox chat and phone “support” to receive only the scripted responses to check settings over and over again, reload SW applications, upgrade to the latest SW and refer the problem to Microsoft because “it must be a Microsoft problem.”

The latest round of problems started on 24 April 2019 (17 days ago). This coincides with the latest known Cox initiated email server changes. ALL of our devices are affected as follows:

Windows 10 Pro desktop using Microsoft Outlook 2016
I ended up reinstalling the complete Microsoft Office SW to be sure I was starting fresh. The Outlook auto settings process won’t connect to COX at all even though I can see that it properly discovered the COX server names and port numbers. My internet research found that many users have historically had the same issue with COX servers. The COX rep would not acknowledge that fact and said I should contact Microsoft.

iPhone X
Intermittently will not send or receive email even though it has a strong cellular connection AND a strong Wi-Fi connection. Sometimes we can get email to work if we turn off the Wi-Fi and therefore force the phone to use the cellular link. When working we have seen up to a 5 hour latency between sending and receiving an email from one of our cell phones to the other.

Samsung Gallaxy S7
Same issues as the iPhone X

Windows XP Pro desktop using Microsoft Outlook 2003
Yes. I know it’s old but it was working fine up until 24 April 2019. It will currently still reliably send emails (So it is still connecting to the COX server) but the incoming email completely stopped on 24 April 2019. I even deleted the account and re-entered all the COX setup information. That didn’t change anything. Outgoing still works but incoming does not work at all.

All of my incoming and outgoing email is visible on the COX web-mail site and I am using only 2% of my allotted 2 GB of email storage. I do not want to use the COX web-mail as my primary email interface application.

I too am extremely disappointed in the COX service. It appears that they have farmed out the email service and do not have the expertise to troubleshoot and correct the problems. At the end of one chat session the support rep started pitching an additional cost upgrade of my COX “service.” This was after he acknowledged that he had not solved my problem. I had to respond three times that I was not going to buy in to a larger bill. I felt like he just wanted points for up selling and didn’t really care that my email was not working.