Want to learn how to use the Support Forums?
Read the forum guidelines
Hello,
Ran out of ideas so figured I’d give this forum a try. Last night I tried to use the contour voice activation remote control to pull up Apple TV app on my tv. The apple logo appeared like normal and then just went to a black screen and that’s all it’s been doing since. I’ve tried numerous attempts to solve this issue . Unplugging cord from box , unplugging tv power cord , getting cox to send a signal to box , getting 2 new contour boxes and 2 new remote controls , called apple customer support, called Samsung customer support, checked for updates with app and tv, deleted app and reinstalled and the last step was speaking to a cox tier 2 specialist. She mentioned to me that she was creating a ticket and it could be something on their backend . The funny part about all this is that the Apple TV app works using another contour voice activation remote control on my tv downstairs . Do not understand it at all .
Any thoughts or ideas would be appreciated.
thank you
Hi @darkett so this is happening on 1 box and remote only . I have another tv that it’s works fine when using voice or just clicking th Apple TV app on tv . Same remote , same box . Why would it work on 1 box and not the other if it’s the same ?
Try swapping the location of the box and see if the problem follows the box. Could it be a signal problem to the box?
You keep writing "TV" and Dark feels you trying to use the Cox Voice remote to control an app installed on your Smart TV.
You're trying to launch the app on the cable-boxes, right?
"OP" stands for you: Original Poster.
Brucemy apologies yes I’m trying to launch the Apple TV app on the cable box .
WiderMouthOpen thanks but the tv and box are both say my wifi signal is strong . I also did a check on the cox Wi-Fi app and it confirmed .