WiderMouthOpen
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Joined 7 years ago
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Re: 2gig service
Do you have the Panoramic gateway in bridge mode? If so, what speed do you get direct to their gateway? If that is fast, it's a network issue and not a Cox issue. Would need to know more about what is in your network and how it's configured. Also, what is the link speed of PC connected? Windows key + R > NCPA.CPL > Right click ethernet and left click on status > speed.2Views0likes0CommentsRe: Ongoing Issues with 2G Service – Unacceptable Speeds and Customer Treatment
Did you want to troubleshoot here with other users or work with Cox? If Cox, why did you post here and not email them directly? If you do want to troubleshoot, start with what model modem/router/etc and signal levels/logs. Edit out the HFC MAC in the logs for privacy reason. If you prefer Cox but they won't help, file a FCC complaint.3Views0likes0CommentsRe: Cloud DVR
It's not a matter of withholding it, but rather getting it to work. They transferred all the recordings over to Comcast hardware and probably having issue managing and routing the traffic. See here. I tried to make a few posts here, DSLR and Reddit about this to draw attention, but no one seemed to care. Now that it is broken though, suddenly everyone is interested. Just another case of Cox not testing a change enough before they implement it. They use customers as beta testers.5Views0likes0CommentsRe: Bad DHCP assignments and no help from online tech support, over a week offline.
Your modem is either not provisioned or needs to be reprovisioned. Provisioning is the assignment of service to the modem's MAC address in Cox's system. Basically they just have to remove the "D" (for data) next to the modem in the database, wait a minuet, then add it back on. This should send a signal to the modem to reboot and download the correct configuration file on the modem to restore service. I suggest either emailing Cox or if easier, call them and ask for Customer Advocacy Group(CAG) AKA Tier 2.5Views0likes0CommentsRe: Stop disabling reply’s in the forum cheaters
Did you bother to read the forum sticky? This forum is for users to troubleshoot with others users TECHNICAL issues. Not billing/cost issues. That is why your posts were locked. With that said, I think they lock posts that are still technical but put Cox in a bad light, which shows a lack of transparency on Cox's part. This forum shouldn't be for propaganda or people's opinions on Cox, one way or another. As for data caps, yea, I don't like them either, but most cable/HFC have them. Do you complain about your cellular provider charging extra for unlimited bandwidth? If you don't like it, don't get Cox. It's not like they hide their bandwidth cap. It's always been in the ToS and is mentioned during ordering.8Views0likes0Comments