WiderMouthOpen
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Re: 1.6 TB usage in a day
Isn't cui for internal when the department that the ticket would be going to would be external because Cox contracts their bandwidth monitor software to an outside party? I like your train of thought though. My guess is the rep either made the ticket number up or didn't assign the ticket to the correct department or it was bounced back and closed. When I worked tickets for NSC I saw that happen all the time. You would make a little mistake on the ticket or even in the exact form or verbiage you used in the ticket that they would send it back or it would get closed somehow. That's one of the reasons why people make tickets and nothing ever happens. It's just sits there in a black hole or gets bounced back and closed. That's one of the reasons is so important to monitor your tickets and follow up, which it doesn't seem like anyone here or at Cox in general does. That's actually one of the things I was known to do at Cox was to keep a pad next to my desk with ticket numbers and dates with cbrs to call the customer back at. That's what working the q is all about. I think the process of automation has made people forget some of that.17Views0likes2CommentsRe: Cox Certified Cable Modem Page a Farse
The better question would be if the seller knows this is happening so much, why isn't he updating his page? Sounds like he knows exactly what he's doing and is gaslighting you. And then you turn around and blame Cox because you didn't click the button and read the bold text. You obviously didn't Google it either. Was there anywhere that was telling you that this was a good idea? Did you maybe get Cox confused with Comcast? The reason they don't allow you to add phone modems that you buy is mostly because they can give you one for free. So not only could you have saved yourself from buying something that didn't work, but you could have saved yourself from having to buy it to begin with. Do you have Cox telephone? If not, why did you buy a telephone modem? Are you using the SB 8200 for your internet modem and some other device for your telephone but you wanted to combine the two?24Views0likes0CommentsRe: Ip address is in another state.
What kind of streaming events? I had a similar problem for a little while when I moved from Rhode Island to Connecticut and switched from Verizon to frontier. It's a little complicated in my case because Verizon and frontier have gone back and forth with each other's customers. So IP blocks could be weird but it didn't cause me any problems streaming anything. Is this for a sporting event? Some kind of blackout issue? Why do they care if you're one state away? Rhode Island is so small that it is probably within accuracy of the system. Like if you lived in Texas and your IP was that far away? Not only would it still be in Texas, it probably still be in the same town. So this seems like is something that only is allowing Connecticut residents which could be relevant. As for fixing the issue, getting a new modem might help because it might get you a new public IP that has different or somehow more correct geolocation data. But not only is that unlikely it would only be a temporary fix since your IP address can change and often does. It's a good thing that it changes too for security and privacy reasons. I would try contacting the people offering the streaming service and ask them why you're having a problem and if other people have problems and if so what do they do? It could be a simple as them updating something in their system or you might need to use a VPN. But sometimes they can do things to block or discourage vpns. Is this anything work related where security becomes a concern?18Views0likes1CommentRe: Ip address is in another state.
Also, I assume you have the panoramic gateway right? If you had your own separate modem in router, it is possible to change/clone the MAC address of the router so Cox sees it as a new device and gives it a new IP. There can be sometimes where that doesn't work but I think as a rule it should. However, this does not guarantee that the new IP will have different geolocation data. It's even possible the geolocation data. The new IP has is even more inaccurate. I've had times where my IP will show all the way across the country and I have heard some people say that a website will say that their IP belongs to the department of defense so things can get crazy. Your best bet is to probably find some kind of browser VPN like Opera offers for free integrated into their browser. You just need to click a button and I think you can set rules so a particular website automatically loads on VPN so you don't even have to click the button. The question though is if the streaming service will have any problems with seeing your request coming over the VPN. That might be an answer. The streaming service needs to come in on or it could be something you Google.22Views0likes0CommentsRe: 1.6 TB usage in a day
There's something ironic about complaining about the lack of technicality of support. When you wouldn't need that support if you had the technical ability to use your own equipment. So yes, Cox support is bad so doesn't that mean you should stop using them? Even if they had more granule modeling and control of bandwidth. Would you really trust it? I know they say they test it through a third party but we see issues here all the time. If nothing else, you should have your own system to monitor bandwidth use so you can fact check theirs. Keeping honest people honest as they used to say. There are so many other reasons that you should not use ISP equipment and use your own. It's usually cheaper since you don't have to pay for the gateway. It's usually better performing because a lot of the design of the gateway is put into reducing support call volume and using automation to do things so they don't have to write support documentation on how to do it. If you make the router automatically select Wi-Fi channel, you don't have to worry about showing customers how to change the Wi-Fi channel. Last Cox uses. Comcast's x 1 platform so not only does Cox not have direct control over changes and patches but it is unknown how it will work with the Cox spectrum transition. Now is really the time to buy your own router. Especially with everything scary going on and cyber security right now. The X1 platform because it's so widely used makes a huge Target. Granted it's backed up by Comcast money, but sometimes it's still better to be a smaller weaker Target than to have a big hitbox.29Views0likes1CommentRe: Internet very spotty
If that doesn't work or if you know you have a panoramic gateway then try IP 192.168.0.1 which you just type in the address bar on the top of the window you use to go to the internet. Use the username admin and the password password. Then click connection on the left and then click on Cox Network underneath that. There should be some downstream and upstream signal levels broken up into different channels with each channel giving its power and clarity or SNR. If you can upload a screenshot of those levels then we might be able to tell you something about what's going on but it's kind of tricky because there's a lot of data and you have to scroll to show it all so you have to do it in multiple screenshots. If it's easier and you have a phone with imgur app you can upload them all to One library and then post the link here. You may also be able to copy and paste the information directly, but that makes it hard to read because of formatting issues and I'm not even 100% sure it would work at all. If this is all too complex then just do the basic stuff like check that everything's tight and everything looks normal and call for a technician. Just be aware that there are possible charges if the problem happens to be inside your house, but usually the problem is outside, especially if you have heard of other people having the problem in your area. Like if it has been it declared outage before then. It's very unlikely to be any problem in your house.28Views0likes0CommentsRe: Why do I HAVE to have a service tech?
You say everything's been working exactly. It's the same but then why would you be having problems. People always say it was working just fine but that's just because they don't really understand how it works. When Cox couldn't see the modem, could you see Cox? Like could you log into the local diagnostics of the modem and look at the DOCSIS signal levels? What about the event logs? You say nothing has changed but have you been looking at those two things and comparing before and after? Or do you just mean you haven't done anything? And even then maybe it's just something you did and you're not thinking of. So look at what you did do around the time the problem started and also look at what things happened. Like a storm or construction or Cox change something in the area. The first step of solving a problem is seeing that there is one. The fact that you can try different plugs means that signal is going to different outlets in your house that you don't need the signal to be going to, which not only can be causing those wires to backfeed ingress into the system. But to get the signal to those wires, you have to split it, which means you're weakening the signal unnecessarily. You might have an amplifier but amplifiers can cause problems either by amplifying the signal too much or the fact that when you increase signal like that, you also increase the noise just like how your voice sounds funny when you speak through a bullhorn. You are right, Cox's customer service is and was bad. But to be fair so is much of their customer base. A big problem with Cox service is they push self installs. And people hook modems up without any thought on how the wire gets through their house or how the signal gets to their house to begin with. It's like people who buy a car and never think to even check the oil.5Views0likes0CommentsRe: Moderator scope and priority
Well it would seem that at least some of the moderators can look up accounts for at least some of the users because I have seen it happen. Maybe something changed and only people with access to the old system can do it like it's a license issue. Or maybe it's a login issue like they only have so many user names. Or maybe it has something to do with people who have accounts tied to cox.net emails? And then maybe the thing that changed was that Cox no longer has control of the Cox.net domain? It would be really helpful if I don't know a moderator could tell us. Not in any way that would give proprietary information just in a general way that would help the form and the people who use it. Is there anything a user can do so it is easier for a moderator to look up their account. And if so, why was that not mentioned in the welcome sticky? It doesn't matter as in I'm not trying to play the blame game. I'm just trying to understand the problem to try to figure out the best way to fix it. But I also understand that it really doesn't matter because this form won't be here for long. I just thought it would be worth it to talk about it. Maybe when people are feeling talkative because they are polishing resumes.10Views0likes0CommentsRe: Moderator scope and priority
I can report that the app doesn't fix any problems and it even causes some of its own glitches. Like it gave that error where you have to close all the tabs in your browser. But I fixed it by going back to edge which is my phone's browser and logging in there and then closing and reopening the app. So the app is connected to the cache in the browser because that is my default browser but it doesn't seem to work as if you were just running it in a separate tab and it doesn't even seem to be working as if it's its own window either. Then again I may be thinking about the concept of a window wrong and from a Microsoft Windows perspective. Either way, since it doesn't seem to do anything other than create a shortcut which you could do anyway, I don't suggest using it. I was going to write a post on it but it isn't worth the effort.15Views0likes0CommentsRe: Moderator scope and priority
Just thought I would leave it here that I just found that this site actually has a web app. I started noticing on my phone an option to install and I thought it had something to do with a pop-up or some kind of plug-in or maybe a certificate issue. But no, I clicked on it and it's basically just added a shortcut to the site to my phone. But I wonder if this could improve any of the problems we were having with the forum. Does anyone else use the app? Details are version 1 org.chromium.webapk.ab40b5bfc4e803b04_v220Views0likes1Comment