WiderMouthOpen
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Next-Gen Cloud TV. Recordings deleted soon.
So I heard on this forum from a moderator that: "We will be moving to a new vendor for our cloud DVR platform as of December 11, 2024". Then I saw this post on Reddit that said they(customer) received a notification that recordings will be deleted when moved to the new system, however the mods deleted the post for being off topic. Last, I saw this post on DSLReports that points to the new system Comcast is rolling out and they are licensing it to Cox. So still not sure how the new system will work, but FYI, changes are coming. Back up any important recordings onto a analog copy if possible. They will be deleted by next month.3Views0likes0CommentsRe: Rude customer service agents via chat
If nothing else, you learned the lesson to not use chat. Not just Cox. Pretty much any chat system for a company is bad. It starts with them using a AI bot that doesn't work well. If you can get a person, it's someone outsourced in South or Central America. I actually spoke with one of those contractors over on Reddit who did a AMA. It's better to either call them during business hours, use one of the methods in the sticky, or go to a store. The people at the store are less technical, but have to look you in the eye, if you know what I mean.9Views0likes0CommentsRe: Capped at 100Mbps even though I'm paying for 1Gbps
Not a technician, but I used to be a employee if that helps. I don't think anyone here has been a tech, not even the moderators, but I could be wrong. Are you testing over wifi or ethernet? If ethernet, what model modem and router do you have and how is the computer connected to the router? Try looking at link speed; Windows key + R > NCPA.CPL > Right click on ethernet connection and left click on status > speed. If that is 100Mbps, then something is either wrong with the ethernet, the port on the router or the port on the computer. First, try replacing the ethernet. If only your wifi is slow, try to split the bands. Name the 2.4 and 5Ghz wifi slightly different, like add a 5 to the end of the 5Ghz network. Then make sure you connect to that 5Ghz network with good signal and test the speed. It's possible they disabled the ability to change band steering options withing the last few months. I think it may depend on which gateway you have and the firmware.5Views0likes0CommentsRe: Wifi disconnects every night btw 7-8pm CST
Unless you have configured a lot of options in the Panoramic, I suggest factory resetting it so you can access it locally. If it's one of the white ones, you can hold the WPS button on the back(above phone ports) for 60 seconds. It needs to be the full 60 seconds otherwise it just activated WPS(for adding wifi devices like printers). Then post the signal levels. If it is happening at night, it could have something to do with the lines outside and the temperature dropping. Cold makes the coax contract, pulling the connection loose. The sun shining on the drop can also make it heat up in the morning, also causing a issue. When you said the cables were redone, can you explain? Did a technician do it? What did they replace or change? Are you internet only?4Views0likes0CommentsRe: Sad internet reliability
What do you mean by "we can stream but the computer is unusable."? What are you streaming? How is the device you are streaming on different from the computer that is unusable? PC vs TV/console? Wired vs wifi? How is it unusable exactly? Can you not get to websites? What does a speedtest show? Last, what have the technicians been working on when there? Like what do they say the issue is?26Views0likes0CommentsRe: Wifi disconnects every night btw 7-8pm CST
The app uses your Cox username and password. When logging directly into the router(gateway), you need to use the gateway username and password which is different. If what I gave doesn't work, someone must have tried to log in already and change the password. If not you, maybe the technician. You would have to factory reset it to get back in. Could you explain the coax connection some more? What do you mean it runs through the attic to the contour device? Do you have TV service? Why would the TV box be in the attic? How does the coax get from the street/pole to your attic? The fact that the gateway is going offline points to some kind of signal issue and not congestion. If your inside wiring checks out, you might want to have a technician out.17Views0likes2CommentsRe: Wifi disconnects every night btw 7-8pm CST
So you have a Panoramic gateway? I was confused by you calling it a modem. Is it just wifi affected or wired devices too? If both, does the light change on the top when the problem happens? If so, try posting the signal levels. Go to 192.168.0.1 > user;admin password;password > Connection > Cox Network > Scroll down and look for your downstream and upstream levels. Downstream should be between -5 and +5dB or as close to 0 as possible. SNR should be above 36. Upstream should be below 50. I can see congestion causing your speed to drop, but it shouldn't disconnect your internet all together. I think that is some other problem. If your signal levels are low, how does the coax get from the street to the room the gateway/modem is in?46Views0likes4Comments- 22Views0likes0Comments