Forum Discussion

Kevin_S_'s avatar
Kevin_S_
New Contributor III
2 years ago

APPLE TV APP NOT WORKING ON CONTOUR BOX .

Hello, Ran out of ideas so figured I’d give this forum a try. Last night I tried to use the contour voice activation remote control to pull up Apple TV app  on my tv. The apple logo appeared like n...
  • ChrisJ2's avatar
    ChrisJ2
    2 years ago
    Hi, Anteloper. Here are some steps to try for your Apple+ issue on your Contour receiver:
    -Click on the Contour button on the remote.
    -Select the setting icon on the far right lower bottom of the screen to go into the settings
    -Arrow down to highlight and select privacy.
    -Arrow down and select Locally stored data
    -A box will appear on the tv screen asking if you want to clear local storage. Click "OK"
    Let us know if that helps. - Chrisj - Forums Moderator
Darkatt's avatar
Darkatt
Honored Contributor
2 years ago

The voice controls are for the cable box only. It's not going to be able to properly control apps on a tv set. 

  • Bruce's avatar
    Bruce
    Honored Contributor III
    2 years ago
    The funny part about all this is that the Apple TV app works using another contour voice activation remote  control  on my tv downstairs .

    You have to read the entire post.

    According to the link "See more voice commands" on the following page, voice responds to "Netflix" and "YouTube."  It also reads like OP has successfully launched AppleTV in the past and Contour initiates the command.

    www.cox.com/.../remote.html

    • Kevin_S_'s avatar
      Kevin_S_
      New Contributor III
      2 years ago

      @bruce thanks but I clicked the link and I see the “more commands “ option but not sure what you mean by  “on the following page, voice responds to "Netflix" and "YouTube."  It also reads like OP has successfully launched AppleTV in the past and Contour initiates the command” ? What does OP stand for ? 

  • Kevin_S_'s avatar
    Kevin_S_
    New Contributor III
    2 years ago

    Hello @darkatt the remote control does not work when speaking or hitting button to get to Apple TV + . All other apps work when speaking or hitting button . 

    • Darkatt's avatar
      Darkatt
      Honored Contributor
      2 years ago

      And it's on a DIFFERENT TV than the OTHER voice controller, right? Like I said earlier, the voice controller is designed primarily to control the cable BOX, and is not going ot PROPERLY control apps on the TV. That's not to say it won't work, but it may not work on ALL tv's and all apps. 

      You said the apple app starts up then the TV goes blank. That could be a problem with the Apple tv app itself on the tv. 

      Additionally, Netflix and Youtube are apps that are on the CONTOUR box. 

      • Kevin_S_'s avatar
        Kevin_S_
        New Contributor III
        2 years ago

        Hi @darkett so this is happening on 1 box and remote only . I have another tv that it’s works fine when using voice or just clicking th Apple TV app on tv . Same remote , same box . Why would it work on 1 box and not the other if it’s the same ?