Forum Discussion

New Contributor II

2 years ago

New Contour Box - Black Screen with Prime, Max, Apple

Hello,...just replaced my contour box and everything works, except streaming apps. I can access, sign in, and select a video, but get a black screen.

I cleared the locally stored memory, refreshed the system setting, and still have the same problem.

I am hoping for a setting I overlooked so I don't have to go back again to swap out the box. The previous box wouldn't boot.

Thanks, all

jeri_g
2 years ago
Hi and thanks. I replaced the cable box and the new one resolved the problem. Must be a firmware or software issue with the box. All set now

Becky
Moderator
2 years ago
Hi Jeri_g, my family loves being able to access apps through the cable box, so I understand the frustration this must be causing in your household. I'm not convinced that the box is the core issue. It's possible there is a signal issue to the box. So that we can assist you and get your apps working for you, please email my team at Cox.Help@cox.com. Include your name and address in your email. I'm sure we can get this resolved for you!
jeri_g
New Contributor II
2 years ago
Hi and thanks. I replaced the cable box and the new one resolved the problem. Must be a firmware or software issue with the box. All set now
- StephanieS
  Moderator
  2 years ago
  jeri_g
  
  Thanks for letting us know! Glad everything is working fine now. Please feel free to reach out here 24/7.
jeri_g
New Contributor II
2 years ago
The new contour box failed to boot today. The hard drive is making noise and this box has to be replaced. Your refurbishment process needs a little fine tuning
- LaToyaW
  Moderator
  2 years ago
  Hello
  
  I'm sorry this issue has continued. Looks like we may need to get a Tech to come out and check our equipment. Please email us at cox.help@cox.com .
CurtB
Valued Contributor III
2 years ago
Marked Solved... as a 4 day solution.