Forum Discussion

jeri_g's avatar
jeri_g
New Contributor II
2 years ago

New Contour Box - Black Screen with Prime, Max, Apple

Hello,...just replaced my contour box and everything works, except streaming apps.  I can access, sign in, and select a video, but get a black screen.   I cleared the locally stored memory,  refresh...
  • jeri_g's avatar
    jeri_g
    2 years ago

    Hi and thanks.  I replaced the cable box and the new one resolved the problem.  Must be a firmware or software issue with the box.  All set now 

Becky's avatar
Becky
Moderator
2 years ago

Hi Jeri_g, my family loves being able to access apps through the cable box, so I understand the frustration this must be causing in your household. I'm not convinced that the box is the core issue. It's possible there is a signal issue to the box. So that we can assist you and get your apps working for you, please email my team at Cox.Help@cox.com. Include your name and address in your email. I'm sure we can get this resolved for you!