Forum Discussion

jeri_g's avatar
jeri_g
New Contributor III
2 years ago

New Contour Box - Black Screen with Prime, Max, Apple

Hello,...just replaced my contour box and everything works, except streaming apps.  I can access, sign in, and select a video, but get a black screen.   I cleared the locally stored memory,  refresh...
  • jeri_g's avatar
    jeri_g
    2 years ago

    Hi and thanks.  I replaced the cable box and the new one resolved the problem.  Must be a firmware or software issue with the box.  All set now 

jeri_g's avatar
jeri_g
New Contributor III

The new contour box failed to boot today.  The hard drive is making noise and this box has to be replaced.  Your refurbishment process needs a little fine tuning 

LaToyaW's avatar
LaToyaW
Moderator
2 years ago

Hello

I'm sorry this issue has continued. Looks like we may need to get a Tech to come out and check our equipment. Please email us at cox.help@cox.com .