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Call history stopped working a week ago, .""We are currently experiencing technical difficulties...." then "Error while fetching call records" Five days ago Tiffany told me to send an email to Cox which I did but they did not respond. Four days ago I did a Chat and they said it was a nationwide problem and would be fixed by Friday - - yesterday. Still not fixed. This has been a recurring problem for 7 years.
MY CALL HISTORY IS WORKING!!!!!!!!!! I downloaded 120 days. Its missing Aug 1 after 7:18 am through Aug 7 but I can live with that...please don't try to fix it. I want to thank everyone who made this joyous occasion possible and remind the 5,615 fans who supported me in this endeavor that persistence pays. Press on! Tally-ho the fox!
I still think the timing is suspicious. Call history works... until the next time it doesn't..
MasterMyDomain said:My call history stopped working in late August but the last time I downloaded my call history was 8/1/2022.
If OP hasn't attempted to download the Call History in the past six days, it took 120 to purge something outfa there.
From: (Tue) 2 Aug 2022To: (Tue) 6 Dec 2022Result: 126 daysAdjust: 126 - 6 = 120
Cox didn't do anything. They just waited four months.
No, now that I have the call history I see calls where I added new caller IDs on Aug 8, 9, & 10, and perhaps later. I know this because the calls are not on the cumulative spreadsheet that I last updated as of July 31.
Or, someone finally ran a query, found the corrupted record and deleted it... four months later.
Could be, but at least they didn't wait for another 10 days to 2 weeks or longer hoping it would fix itself. I think Tiffany R may have pushed them once it was realized the 120 day deadline made this a higher priority. I could have lost a lot more data than just one week's worth. Thanks, too, for your help keeping this alive until it was fixed. Bruce also.
Yeah, Tiffany is there for us. I appreciate her too.
There was something in the database preventing you from downloading your history. The rest of your history was fine. The one something was stopping the download process.
It would be nice if they would tell us what it was.