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Call history stopped working a week ago, .""We are currently experiencing technical difficulties...." then "Error while fetching call records" Five days ago Tiffany told me to send an email to Cox which I did but they did not respond. Four days ago I did a Chat and they said it was a nationwide problem and would be fixed by Friday - - yesterday. Still not fixed. This has been a recurring problem for 7 years.
Have you done anything to rule out an authentication issue like clearing cox.com cookies to force re-authentuction with your Cox credentials? It may not help, but it can't hurt.
I've cleared cookies a couple of times. My guess is that's what the missing emails suggested .
I sent another email, printed below but before I could post it here they called me (Tiffany I think). They have submitted a ticket, asked for a bunch of information, and will both call and email when they have info. I take back all my bad thoughts.
Here's the 4th email I sent 9/1/2022 1:47 pm PDT:
You turned on Forum Notifications to test if you can receive email from a Cox server?
Well, here's a response to your post...testing, testing, testing.
For the most part, I've had a successful outcome when working with Cox Social Media Support. But, ask for the ticket number. It will help with future communication with Cox. Well, it would if you could actually receive an email from them.
She said they would provide the ticket number by phone and email .
There have been a lot of responses but no notifications from Cox received in my email.
I did receive a notice from AT&T that a moderator is moving my thread to the AT&T email forum. (that wasn't in the drop-down list when I submitted my comment).