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First of all, I never had this issue before but now its here. I am trying to play a game but my game would stop dance or rubberband a lot. I know its packet loss because im testing it. I would send 149 packets I received 130 back, therefore packet loss. I'm calling the IT help but they always say the same thing. Call the manufacturer of your modem because it might be a hardware issue. But before their claim your basic IT help always say my modem is working fine green good connection. And I know its working its just the packet loss. So, I said please send me a technician to come and look around my area why I'm having such a stuttering connection. Guess what? The basic IT help cant even submit a ticket to provide an appointment because you're assuming its my modem? Plus it seems like your IT help doesn't even know what packet loss is. I have to explain twice what it is. How hard can it be to ask for a technician when it is my right as a customer? I'm paying on time and im paying it full. I am sure im not alone with this issue. Please act Cox
Any games I play I notice a stutter. But to answer your question its CS:GO. Thats the game I play the most. A service technician is on his way to my home. Hope this fixes it. Since you didn't detect any issue from my modem I assume its the cables out here or the neighborhood box. Cause 75 dollar fee is too much when I know its not my end. This just started out of nowhere.
I noticed that when I was doing all the test I was connected to a secured VPN. No wonder there were 100% no received packets but my tests are still relevant. Here are my new evidences. This time not connected to a vpnC:\Users\Bruce Niere>tracert 22.214.171.124Tracing route to 126.96.36.199 over a maximum of 30 hops 1 <1 ms <1 ms <1 ms 192.168.0.1 2 12 ms 34 ms 7 ms 10.38.80.1 3 12 ms 12 ms 9 ms 100.120.176.82 4 18 ms 42 ms 21 ms 100.120.178.22 5 20 ms 44 ms 18 ms dalsbprj02-ae1.0.rd.dl.cox.net [188.8.131.52] 6 20 ms 18 ms 69 ms 184.108.40.206 7 222 ms 106 ms 25 ms 220.127.116.11 8 * * * Request timed out. 9 76 ms 69 ms 44 ms 18.104.22.168 10 95 ms 51 ms 121 ms 22.214.171.124 11 100 ms 99 ms 96 ms 126.96.36.199 12 * * * Request timed out. 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. 21 * * * Request timed out. 22 * * * Request timed out. 23 * * * Request timed out. 24 * * * Request timed out. 25 * * * Request timed out. 26 * * * Request timed out. 27 * * * Request timed out. 28 * * * Request timed out. 29 * * * Request timed out. 30 * * * Request timed out.
*************************************************************************************Still having the same result
Below are the tests that you requested. As you can see its still pretty spiky. This even shows how unstable this is. Edit****This is the speed test that I did and the server i ping it to is from Cox HQ in Wichita KS. As you know I have 150mb speed. but this just shows around 5-10pm in my area its really bad. I can't even open a website sometimes. I had to refresh this specific page to get to it. Please please please please send help
The technician came and he only tightened some loose thread outside the box; which I doubt that it was loose because the first technician installed new fittings and I still had connection. 2nd tech also put a filter in my modem when not needed. He told me that there wasn't anything wrong with my modem/side or had any packet loss and still he went and put a filter. Ive got so much filters in my modem now that doesn't even need it. I still have latency issues/spikes/packet losses during peak hours and its been going on for 2 months now. Technician straight up told me there is nothing I can do. I am paying $85 dollars per month for a premium 150mbps. With that bandwidth I shouldn't experience such bad connection even there are people at least 2+ using or watching videos simultaneously. Tonight the problem was still there when I was only one using the internet and only gaming. There's got to be a solution for this. First graph (hop #1) from the top shows my modem is stable and it's given. Second graph is hop #9. Third graph is hop #10. This is google server which should be nothing like this. Please solve this issue. Send someone to look at pass my outside box. Allan KevinM2 I'm calling you guys out to help.EDIT*********same graph I screenshot with the 2nd hop which is Cox IP. this should be given as well since my modem talks to my ISP.
They probably will not respond anymore after you had a tech come out and still are experiencing issues. Just the usual run around that happened to me. All they say is we have to send a tech out. Comes out checks everything says his tests run fine, then the next day back to the same problem.