KevinM2
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Joined 6 years ago
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Re: Techs claiming to submit maintenance tickets
Hi Jegoldsmith, what issues are you experiencing with our service? A maintenance ticket was submitted on 04/10 regarding low levels and our records show this was resolved on 04/15. For additional support, please feel free to email us at cox.help@cox.com. -Kevin M. Cox Support Forum Moderator93Views0likes2CommentsRe: Disconnected me during the COVID-19 and i want to report them to FCC
Hi Neil, The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High-Speed Internet services with other customers. If you need help with billing or other account-specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com. -Kevin M. Cox Support Forum Moderator9Views0likes0CommentsRe: HAVE NEW cox modem/wifi and upgraded internet ... probably 10 times worse for the past month since i had it first day
Hello, if you are experiencing Packet Loss, High Latency, or Slow Connections, please visit our link here: forums.cox.com/.../packet-loss-and-latency If you're gaming on WiFi, then I would also recommend enabling band steering. However, gaming while hard-wired directly to the modem is generally better than using WiFi. www.cox.com/.../using-a-single-in-home-wifi-network-name-and-password.html -Kevin M. Cox Support Forum Moderator37Views0likes0CommentsRe: OFDM channels required for Gigablast?
Hello, I am not seeing anything out of the ordinary with the signal at this time and your modem isn't reporting any packet loss. Here is some additional information about our speed tests: www.cox.com/.../understanding-speed-test-results.html Feel free to email us at cox.help@cox.com, should you have any questions or concerns. -Kevin M. Cox Support Forum Moderator53Views0likes0CommentsRe: Router only allows land cable to work
@Curious123, the issue could be related to poor or inadequate WiFi coverage. Here is some additional information that might help: www.cox.com/.../fixing-slow-wifi.html www.cox.com/.../extend-wifi-range.html Also, are you using the 2.4 or 5 GHz networks? I recommend enabling band steering and making sure both channels are set to automatic. www.cox.com/.../using-a-single-in-home-wifi-network-name-and-password.html -Kevin M. Cox Support Forum Moderator12Views0likes0Comments