Random Download Latency Issue
I have Gigabit service and began having an issue about three weeks ago. At random times, my download speeds will have severe latency. Speed tests will normally show download speeds of under 2.0 MBPS, however upload speeds always remain normal at around 30-35 MBPS. Occasionally (maybe once every three days) I will lose my connection completely with my Cox supplied modem showing a red light. If I unplug the modem and replug it in, I return to normal speeds (500 mbps + download, 30-35 mbps upload). This fix sometimes lasts a short time, maybe 30 minutes, and sometimes much longer, up to 12+ hours. I have found no pattern to when the latency occurs, but it does seem to always need to be reset every morning when I wake up. At first I thought it might be a modem issue, so I swapped out my COX modem for a Surfboard 3.1, however that did not fix the problem. I have since put them Cox modem back into use. Cox came out to repair on 11/5. The technician checked inside and outside connections, confirming it was not an issue with my equipment or my connection at the house. He then confirmed work had been done in the neighborhood that morning to fix an issue with arching inside a box (junction box?) due to a screw touching an exposed wire. I had not had any outages since that morning, so I accepted that answer. I then had no issues until 11/10 when the problem reoccurred. Cox is set to come back out on 11/17 to once again try to solve the issue. They set the appointment up as a special project in the system so that they check external issues, vice going through all my connections again (which we established on 11/5 did not appear to be the issue). Before the first technician came out, download speeds were normally under 1.0 mbps, usually around 0.2 mbps. When the problem began to occur again on 11/5, I normally see speeds below 2.0 but well above my previous lows. This morning before I reset the modem, I saw download speeds of 5.0 mbps. Again, I have never had any issues with upload, only download latency. I'm of course, very frustrated. My customer service experience has actually been good thus far, the technician who came out was very thorough and really did seem to believe my issue was resolved. I just want to be assured the issue is actually resolved on the next visit.
Periodic latency spike linked to Cox server through pathping
My internet will sometimes become unusable for a few seconds, every few seconds, like a switch being toggled. This lasts anywhere from half an hour or more and I never know what causes it to right itself or to start. It's most obvious when playing an online game. I performed a pathping, expecting it to be the game servers, and acquired this. First is from before restarting my Cox-provided modem. Second is from after. This is making online gaming impossible and sometimes causes webpages to fail to load as well.
Packet Loss - Warner Robins, GA
https://imgur.com/a/ONPkkhH Packet loss has been non stop where I live since COVID started, but unbearable the last 3+ weeks. I had a tech come out to my apartment complex in the past but when trying to trace the issue unless it's present at that very moment they can't really do much or escalate the issue. My guess is a heavily congested node with the upswing in zoom calls, etc. I have gone through all of the troubleshooting steps possible on my end, but anytime from 12pm to midnight the issue persists.
Frequent Packet Loss with no support
I've been having issues with Cox ever since moving across town. My packet loss and the variation of my ping is unreal. I've had a tech come out to look and we've ruled out the connections within the home are the issue. I purchased a brand new modem so that Cox would get off my case about it being my modem, and I am still experiencing the same problems. I have several tracerouts and log files of continuous pings to show the packet loss and latency variations. I see some as soon as the second and third hop. This issue is beginning to consume most of my day, and it's really frustrating. My speculation is that it's a oversaturated node issue, just hoping to get some answers and a resolution. If that doesn't work, I'm off to file an informal complaint, then formal, and so on until it's resolved.Latency Spikes
So just moved into a new house and a brand new setup. However, I noticed that I have been getting random high latency spikes. These spikes can be few and far between sometimes or bunched up closely. I called support and per protocol the reset the modem, and I asked them to send out a Tech to check the outside receiver to make sure it is ok. However, the problem is still happening even now. Some context, I have this problem before and it required a Tier 2 guy to add a tap onto my line and watch the signal and it ended being a problem port on the edge switch. Now variation is normal but not from 24ms to 194ms. I'd really like to get this resolved. Thank you, Below is the attached ping log for just today. You will notice the spikes inside. For anyone in the future you can run the command below in powershell.exe Ping.exe -t 8.8.8.8 | ForEach {"{0} - {1}" -f (Get-Date),$_} | Tee C:\pingtest.txt Pingplotter https://share.pingplotter.com/SotGfxKLzcR.png https://share.pingplotter.com/HQXYtHQAZyP.png
