Has anyone else also experienced extreme packet loss and huge latency spikes over the last 8 months? I have put in a total of 17 tickets with Cox at this point and its the same exact story every time where someone comes to my house looks at the cables and tells me there is nothing wrong physically. I tell and show them all of the packet statistics i have captured over the last many months. They then tell me they will give me a call after talking to their engineers and I never get that call. Here I am at 9:00 PM still having issues after providing more proof than any customer should have ever provided. I know for 100% sure the issue lies on whatever the first hop is from my modem to whatever router that it connects to. This is not a physical problem it is the equipment that cannot hold up to the bandwidth that is being pushed through it. I do not want anyone coming to my house again I just need a network engineer to please at least address this issue for me. If anyone has any guidance that has also went through this please let me know.