Intermittent Latency
Has anyone else also experienced extreme packet loss and huge latency spikes over the last 8 months? I have put in a total of 17 tickets with Cox at this point and its the same exact story every time...
Forum Discussion
I got a call from someone at Cox about the FCC complaint I filed. They said they would set me up with a tech to come look at the cabling on Monday. The guy that was scheduled to come out called me today and said he knows that the node I am connected to is incredibly over saturated over 90% and that is what is causing the issues. He said they aren't fixing the note until May so I don't know what to do from here because I refuse to pay Cox for another 6 months for essentially no internet.
- Hello, I am sorry to hear you have been having difficulties with your services. This appears as if you may need someone to investigate your account personally. We would be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.
Thank you.
Sharon
Cox Support Forum Moderator
