Forum Discussion

CTCoxCustomer's avatar
CTCoxCustomer
New Contributor III
3 years ago

More packet loss...

The holiday is bringing Cox's oversubscribed infrastructure in my neighborhood to it's knees. How is this acceptable at all?

Update: They're splitting the node in 2 weeks time.

Modem Levels (Arris SB8200)

  • CTCoxCustomer's avatar
    CTCoxCustomer
    New Contributor III

    I just got the email that Cox is finally splitting the node in my neighborhood! Coincidence? Who knows. I'm just very happy it's actually, finally, going to happen.

    Node split N+0?

    • CTCoxCustomer's avatar
      CTCoxCustomer
      New Contributor III

      I think the modem is just very close to node (just a few houses away) so the US power levels tend to be on the lower side.

  • Zurq's avatar
    Zurq
    Contributor II

    been having constant packet loss for over 3 years, and im over trying to get cox to fix it, just going to cope with it.

    • CTCoxCustomer's avatar
      CTCoxCustomer
      New Contributor III

      Yea it has been like this since the start of the pandemic and the service hasn't really improved any. I am seriously considering taking a speed hit and getting a Starlink dish just for better latency and reliability. A lot of people use VoIP and Discord in my house and they're all getting tired of it too.