ContributionsMost RecentMost LikesSolutionsRe: Treated terribly Hello. I am truly sorry to hear that you had to endure such an experience with us. Please feel free to send an email with your full name, address, and a brief description of this concern to cox.help@cox.com Re: What is CoxWiFi? Hello. It sounds like you are referring to the Cox hotspots. You can find more information about that topic here: https://www.cox.com/residential/internet/learn/cox-hotspots.html Re: Another person opened a cox account in my address Hello. For account specific concerns, I recommend sending an email with your full name, address, and a brief description of this concern to cox.help@cox.com. Re: Inexperienced rep Hello. I recommend sending an email with any account and/or service related concerns to cox.help@cox.com. Re: Massive spike Hello. I can certainly understand your concern with loss of service. I recommend sending an email with your full name, address, and a brief description of this concern to cox.help@cox.com. Re: Download speeds constantly drop to 30 mbps on a 500 mbps plan. Hello. We can look into that ticket for you. Please send an email with your full name, address, and a brief description of this concern to cox.help@cox.com. Re: Change the default Administrator password Hello. If you are using one of our gateways, you will want to use the Cox panoramic wifi app to change your passwords for your network. Re: Attempts to phish Cox email Hello. You will want to send that email as an attachment to phishingreport@cox.net Re: Service sucks Hello. I do appreciate your tenure with our family and want to help with any service issues you may have. Please feel free to send an email with your full name, address, and a brief description of the concern to cox.help@cox.com. Re: Packet Loss on upload Hello. I recommend sending us an email with your full name, address, and a brief description of this issue to cox.help@cox.com.