ContributionsMost RecentMost LikesSolutionsRe: Cloud DVR Not Working I can certainly understand your concern and frustration. Please feel free to send an email with your full name, address, and a brief description of this concern to cox.help@cox.com Re: Remote Hello. I recommend sending an email with your full name, address, and a brief description of this concern to cox.help@cox.com Re: Poor Service Hello. I recommend sending us an email with your full name, address, and a brief description of this concern to cox.help@cox.com Re: New cable modem Hello. I recommend sending us an email with your full name, address, and a brief description of this issue to cox.help@cox.com so we can help. Re: Me siento engañado Hello. For billing concerns, I recommend sending an email with your full name, address, and a brief description of the concern to cox.help@cox.com Re: Once again, the cable goes out Hello. I can certainly understand your concern with loss of picture and I want to help. Please send an email with your full name, address, and a brief description of this concern to cox.help@cox.com Re: Tv modem updates Hello. Are you having any other issues with the box? For instance, does the box have poor picture quality, freezing, sound skips, wrong time, etc. Also, if you have not done so, I recommend unplugging the power from the box for 2 mins and then plug it back up and see if that helps. Re: Wifi Hello. I know how frustrating that can be. Please send an email with your full name, address, and a brief description of this concern to cox.help@cox.com Re: Proxy servers needed Hello. Are other devices able to access the internet service without the proxy server? Re: Hot spot Hello. I can certainly understand your frustration with this concern. For Hot Spot support, you will want to send a text with PREPAIDWIFI to 36009. Alternatively, you can access our online chat support at cox.com