Forum Discussion

Beengolfn3's avatar
Beengolfn3
New Contributor II
26 days ago
Solved

Intermittent internet outages

Anyone have this internet issue with Cox?  I have panoramic wireless wifi service with cox cable.  When we first got this service, it was great.  Then we started getting periodic internet outages las...
  • LatitiaS's avatar
    LatitiaS
    21 days ago

    Hi Jameswyatt73521,

    We regret to learn of your experience, as we want nothing more than for our customers to enjoy their services.  I see that our teams are actively working on your issue and we look forward to a favorable resolve.  I can request to have the agent you are working with to call you if you would like to speak with someone again.  Please send us your preferred contact number via email at Cox.help@cox.com if you would like for us to send a message to them.

    Cox Support Forum Moderator

Allan's avatar
Allan
Moderator
26 days ago

Hello.

 

Due to the ongoing concern with the wifi service, I recommend sending us an email with your full name, address, and a brief description of this concern to cox.help@cox.com 

  • rubyann3's avatar
    rubyann3
    New Contributor II
    24 days ago

    I sent an email last Friday for the same issue going on for the third week and still no reply. Cox website always says there is intermittent connectivity issues and they are working on it. Every night at 9:01PM I get a text saying they are working overnight to get it fixed. Next day same old, same old. Getting tired of paying for such crappy service. Must really be bad if it takes 3 plus weeks to fix. 

     

    • Shariel's avatar
      Shariel
      Moderator
      24 days ago

      rubyann3, I am sorry you're having issues with your service. I was not able to find an email from you. Did you send it to Cox.Help@Cox.Com? If not, please send one there now with your full name, address and link to this forum for assistance. 

      • rubyann3's avatar
        rubyann3
        New Contributor II
        22 days ago

        I have sent an email to mailto:help@cox.com a week ago and have no reply. I don’t know to link to this forum but have just forwarded the original back to mailto:help@cox.

    • lorena1076's avatar
      lorena1076
      New Contributor
      22 days ago

      I've sent them emails as well and still nothing happens. Cox is just getting worse.