Packet loss for a month now.
First of all, I never had this issue before but now its here. I am trying to play a game but my game would stop dance or rubberband a lot. I know its packet loss because im testing it. I would send 1...
Forum Discussion
Hi @Jwbush2, we have thoroughly tested your modem, and we are not detecting any packet loss at this time. Do you mind answering the following questions, so that we may gain a better understanding of the situation?
Are you on a hard-wired connection or on WiFi when experiencing packet loss?
Are you on a gaming server when this happens? If so, what gaming server?
Are all devices in the home impacted, or is only device affected?
Any assistance you can be provide would be greatly appreciated. In reference to customers experiencing packet loss with our service, this is being handled on a case-by-case basis. -Kevin M. Cox Support Forum Moderator
Are you on a hard-wired connection or on WiFi when experiencing packet loss?
Are you on a gaming server when this happens? If so, what gaming server?
Are all devices in the home impacted, or is only device affected?
Any assistance you can be provide would be greatly appreciated. In reference to customers experiencing packet loss with our service, this is being handled on a case-by-case basis. -Kevin M. Cox Support Forum Moderator
I see that there are a lot of us complaining about the packet loss issue.. and lots of them pointing out your guy's routing issue with loss in it. We have clear evidences .Any updates on this matter? Because when I ask this question, you guys dodge it or not answer it or just answer plainly about my modem has no issues when my question is about your guy's server hopping issue.
Still waiting to hear back on this trash. Nothing has changed and every game I’ve switched to does the same thing so it’s not Riot servers or steam servers or DE servers. It’s cox.
- @Jwbush2, Please have a device run a traceroute to a server in question and respond back with those results. Thanks. Allan, Cox Support Forums Moderator.
