Not getting the speed I pay for!
I've had COX for about half a year and right off the bat I gotta say it was way too overpriced. But the price is not even the real issue. I pay for 1GB for download speed and 100mbps for upload, but when I run a speed test, I seem to only get about 1mbps for download speed. It's beyond ridiculous. Troubleshooting or resetting solves the issue for about 2 minutes, but then I'm right back to the problem. Every time I call for help, they can never seem to tell me what the problem is, even after sending a tech. As a casual gamer, I work all week and look forward to relaxing on the weekend and enjoying some games and entertainment online but this issue seems to peak when I want to enjoy some quality time at home. It sucks to know that when my monthly bill comes around, I'm being robbed every month from this company for not fulfilling the service I pay for. Is anyone else experiencing these issues?
SLOW UPLOAD SPEED
I have Gigablast - which hardly ever gets the speeds Cox says it is. For months now - multiple times weekly I'm experiencing slow upload speeds .02-.08. Nobody can help. I've had technicians out probably 10 times. They look at it and say "everything is fine" & leave. I call. I message. No help!! I'm fed up of paying 275$ a month for wishy washy service. Anyone else experiencing this ONGOING slow service? Anything to help?
High Latency/Ping
I have been dealing with a very poor internet connection with very high latency/ping for over a year (especially bad in the last 6 weeks). A technician came out today. He said the signal going from the modem to cox was weak, then spent 40 minutes changing wires in the cable box outside. He then said things should be fine and left before we could even see if the "solution" worked. Of course, the problem is still there, if not worse. Online games are unplayable, voice comms online are impossible, and videos are struggling to buffer. I've run twp tracerts to google, one to overwatch (blizzard), and one to discord (voice chat). Tracing route to www.google.com [2607:f8b0:4007:80c::2004] over a maximum of 30 hops: 1 2 ms 5 ms 2 ms 2600:8800:5e02:7800:bea5:11ff:fef1:fb0e 2 52 ms 18 ms 59 ms 2600:8800:5e7f:ffff::1111 3 57 ms * * 2001:578:801:fffc:a00::32 4 22 ms 40 ms 68 ms 2001:578:900:4::1a 5 52 ms 59 ms 49 ms 2001:578:1:0:172:17:249:32 6 133 ms 50 ms 27 ms 2001:4860:1:1::1308 7 61 ms 28 ms 25 ms 2607:f8b0:8256::1 8 82 ms 28 ms 65 ms 2001:4860:0:1::102e 9 27 ms 42 ms 41 ms 2001:4860:0:1::2db 10 28 ms 29 ms 25 ms lax17s15-in-x04.1e100.net [2607:f8b0:4007:80c::2004] Trace complete. Tracing route to google.com [2607:f8b0:4007:80c::200e] over a maximum of 30 hops: 1 3 ms 3 ms 3 ms 2600:8800:5e02:7800:bea5:11ff:fef1:fb0e 2 157 ms 37 ms 70 ms 2600:8800:5e7f:ffff::1111 3 137 ms * * 2001:578:801:fffc:a00::30 4 21 ms 14 ms 37 ms 2001:578:900:4::18 5 91 ms 91 ms 63 ms 2001:578:1:0:172:17:249:32 6 54 ms 344 ms 204 ms 2001:578:20:a000::a 7 55 ms 240 ms 162 ms 2607:f8b0:821a::1 8 106 ms 47 ms 71 ms 2001:4860:0:110d::1 9 63 ms 38 ms 197 ms 2001:4860:0:110d::13 10 36 ms 58 ms 31 ms 2001:4860::c:4000:de41 11 33 ms 56 ms 99 ms 2001:4860::9:4000:de3f 12 45 ms * * 2001:4860:0:110f::1 13 64 ms 26 ms 32 ms 2001:4860:0:1::2d9 14 25 ms 42 ms 82 ms lax17s15-in-x0e.1e100.net [2607:f8b0:4007:80c::200e] Trace complete. Tracing route to 24.105.30.129 over a maximum of 30 hops 1 4 ms 2 ms 2 ms 192.168.0.1 2 40 ms 59 ms 77 ms 10.129.180.1 3 81 ms 44 ms 145 ms 100.127.76.50 4 93 ms 171 ms 94 ms 100.120.100.28 5 * 144 ms 102 ms 68.1.4.252 6 73 ms 29 ms 51 ms 68.105.30.130 7 34 ms 57 ms 30 ms ae1-br02-eqla1.as57976.net [137.221.68.35] 8 26 ms 38 ms 25 ms 137.221.68.93 9 42 ms 39 ms 31 ms 24.105.30.129 Trace complete. Tracing route to us-west427.discord.gg [162.245.205.15] over a maximum of 30 hops: 1 4 ms 2 ms 4 ms 192.168.0.1 2 103 ms 48 ms 91 ms 10.129.180.1 3 102 ms 66 ms 32 ms 100.127.76.50 4 53 ms 86 ms 293 ms 100.120.100.28 5 28 ms 149 ms 46 ms 68.1.4.252 6 * 135 ms 151 ms 68.105.30.138 7 * * 63 ms hosted-by.i3d.net [162.245.205.15] Trace complete. At this point, I feel defeated and am considering switching internet providers. Anyone have any advice? I have already changes coaxial cables, removed splitters, switched routers/modems...etc.
COVID-19, Slow Speeds, and Why You Are Paying Full Price for Them!
COVID-19 is clearly slowing down many of Cox’s servers due to the increase of Residential use across the nation. Many more people are at home and needing to use the internet for very demanding virtual tasks to replace going to work. Gaming has also increased substantially with schools and colleges around the nation closing. This is throttling your internet speeds drastically as we speak! Why are we still paying full price for our service then? Follow this link to submit an informal complaint to the FCC for Cox’s unwillingness to reimburse their customers for paying for full price speeds, while realistically receiving fractions of the speed! https://consumercomplaints.fcc.gov/hc/en-us For example I have the Ultimate package at 300 mbps, and currently I am receiving anywhere from 5 kbps to 20 mbps!
