Recent Discussions
Only receiving 28Mbps and paying for gigablast. other neighbors report the same thing.
Can anyone explain why I only get a fraction of what I pay for? my last speed test was 16Mbps, and at best I get 28mbps. I pay for 1000Mbps, and I fully understand that one device will never actually get those speeds (several people are using the internet), but I am not even getting a twentieth of what I am paying for. I called the support line, and the guy wanted to restart my router and modem (of course), and then tried to have me get a tech to come look at it (for about 100$ of course). I vehemently declined that offer, I know my equipment is good, I paid for excellent brands, and both the modem and the router support +1000Mbps speeds. I told customer service they needed to have someone come check the main line in my neighborhood as my neighbor (and several others) all shared the same experience with me, we are getting hardly any internet. They supposedly created a ticket for a tech to come to inspect the box outside and gave me the ticket number, but I have not received any news on that front yet. @COX - please resolve our situation. -Sincerely, Paying CustomersSLOW UPLOAD SPEED
I have Gigablast - which hardly ever gets the speeds Cox says it is. For months now - multiple times weekly I'm experiencing slow upload speeds .02-.08. Nobody can help. I've had technicians out probably 10 times. They look at it and say "everything is fine" & leave. I call. I message. No help!! I'm fed up of paying 275$ a month for wishy washy service. Anyone else experiencing this ONGOING slow service? Anything to help?
Arris SBG8300 Upstream QAM Speeds.
I bought an Arris SBG8300 modem/router in one last June and upgraded to Gigablast. We've had several Cox techs to the house to narrow down the root cause of slow speed and intermittent connectivity issues we have. We have a new large gauge wire (11?) from the post in our yard to our house. From there it is a direct line (no splitters) to our Arris. So . I ran a speed test hard wired to the modem/router. Here are the result (23 DL, 33 UL...on gigablast 😞 https://www.speedtest.net/result/11076560076 When contacting Arris about the issue they seemed adamant that the Upstream power levels were the issue (all five approximately 34dbmv) as they are well below the minimum recommended of 45dbmv. They way I understand it, Cox should be telling the modem what upstream power it expects, so the issue could be that this specific model was spec'd out incorrectly in Cox's system. I say this after having had the issue with two of these same Arris's since last June coupled with the fact that the tech who saw this modem tonight acted like I had exposed electrical wires (anecdotal, but techs see a lot of different hardware, so I think there's possibly some good reason for his reaction). What're the forum's thoughts? I don't want to just buy more hardware as I have a hefty sum invested in this one and Arris is not exactly making it easy to get a refund. Thanks, Jamie
Same problem as many "Warning (5) Dynamic Range Window violation"
I have been dealing with internet speed issues for about a year now. I was told my modem was bad replaced that, I was told it was a problem with the cabling in the house (not covered) I installed a new homerun to the termination outside, then it was I was maxing my bandwidth so I upgraded to gigabit, then the cable again (replaced again) now I am being told the modem is bad again. modems used: ARRIS SURFboard SBG6782-AC DOCSIS 3.0 Cable Modem and AC1750 Wi-Fi Router >Motorola 16x4 Cable Modem, Model MB7420, 686 Mbps DOCSIS 3.0 >NETGEAR Cable Modem CM600 Current setup: Modem:MOTOROLA MB8600 DOCSIS 3.1 Cable Modem Router: Netgear Nighthawk R7960PFirmware VersionV1.4.1.50_1.3.10 Any help is appreciated and welcome, anything other than its a bad modem or coax. Error logs: 15:56:03 Thu Oct 29 2020 Notice (6) CM-STATUS message sent. Event Type Code: 2; Chan ID: 24; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CMMAC= 15:56:04 Thu Oct 29 2020 Notice (6) CM-STATUS message sent. Event Type Code: 5; Chan ID: 22 23 24 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CMMAC 16:05:27 Thu Oct 29 2020 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CMMAC 16:05:52 Thu Oct 29 2020 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CMMAC= 16:33:22 Thu Oct 29 2020 Warning (5) RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC 16:33:22 Thu Oct 29 2020 Warning (5) Dynamic Range Window violation 17:58:35 Thu Oct 29 2020 Warning (5) RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC 17:58:35 Thu Oct 29 2020 Warning (5) Dynamic Range Window violation 17:59:54 Thu Oct 29 2020 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC 17:59:54 Thu Oct 29 2020 Warning (5) Dynamic Range Window violation And it keeps going, I can upload more if need be system channel status Connection Startup Sequence Startup Step Status Comment Acquire Downstream Channel 855000000 Hz Locked Upstream Connection OK Operational Boot State OK Operational Configuration File OK Security Enabled BPI+ Connection Status System Up Time 5 days 13h:20m:02s Network Access Allowed Downstream Bonded Channels Channel Lock Status Modulation Channel ID Freq. (MHz) Pwr (dBmV) SNR (dB) Corrected Uncorrected 1 Locked QAM256 21 903.0 2.0 41.8 510523 475607 2 Locked QAM256 5 807.0 4.1 42.9 0 0 3 Locked QAM256 13 855.0 2.8 42.2 11 0 4 Locked QAM256 19 891.0 2.2 41.5 4 0 5 Locked QAM256 20 897.0 2.2 41.8 0 0 6 Locked QAM256 22 909.0 2.0 41.7 377648 358011 7 Locked QAM256 23 915.0 2.1 41.7 105008 192056 8 Locked QAM256 24 921.0 1.9 41.6 102596 186563 9 Locked QAM256 25 927.0 1.8 41.2 199700 247292 10 Locked QAM256 26 933.0 1.5 41.2 0 0 11 Locked QAM256 27 939.0 1.4 41.0 0 0 12 Locked QAM256 28 945.0 1.4 40.9 0 0 13 Locked QAM256 29 951.0 1.3 40.7 0 0 14 Locked QAM256 30 957.0 1.3 40.6 1 0 15 Locked QAM256 31 963.0 1.3 40.4 0 0 16 Locked QAM256 32 969.0 1.4 40.4 0 0 17 Locked QAM256 33 357.0 8.1 43.2 130 256 18 Locked QAM256 34 363.0 8.1 43.9 223 224 19 Locked QAM256 35 369.0 8.1 44.0 170 240 20 Locked QAM256 36 375.0 8.1 43.8 119 256 21 Locked QAM256 37 381.0 8.1 44.1 131 201 22 Locked QAM256 38 387.0 8.1 43.9 151 231 23 Locked QAM256 39 393.0 8.2 44.2 125 208 24 Locked QAM256 40 399.0 8.2 44.3 120 185 25 Locked QAM256 41 405.0 8.2 44.3 140 183 26 Locked QAM256 42 411.0 8.1 43.9 68 212 27 Locked QAM256 43 417.0 8.1 44.3 117 110 28 Locked QAM256 44 423.0 8.1 44.3 118 121 29 Locked QAM256 45 429.0 8.1 44.2 111 163 30 Locked QAM256 46 435.0 8.0 44.2 42 145 31 Locked QAM256 47 441.0 7.9 44.2 57 153 32 Locked QAM256 48 447.0 7.8 44.1 38 130 33 Locked OFDM PLC 159 300.0 8.1 16.7 1542943580 275 Upstream Bonded Channels Channel Lock Status Channel Type Channel ID Symb. Rate (Ksym/sec) Freq. (MHz) Pwr (dBmV) 1 Locked SC-QAM 1 5120 16.9 38.0 2 Locked SC-QAM 2 5120 23.5 37.8 3 Locked SC-QAM 3 5120 29.9 37.8 4 Locked SC-QAM 4 5120 36.3 38.3 5 Locked SC-QAM 5 5120 60.0 39.8 6 Locked SC-QAM 6 5120 67.0 40.3 7 Locked SC-QAM 7 5120 74.0 40.8 8 Locked SC-QAM 8 5120 81.0 40.8High Latency/Ping
I have been dealing with a very poor internet connection with very high latency/ping for over a year(especially bad in the last 6 weeks). A technician came out today. He said the signal going from the modem to cox was weak, then spent 40 minutes changing wires in the cable box outside. He then said things should be fine and left before we could even see if the "solution" worked. Of course,the problem is still there, if not worse. Online games are unplayable, voice comms online are impossible, and videos are struggling to buffer. I've run twp tracerts to google, one to overwatch (blizzard), and one to discord (voice chat). Tracing route to www.google.com [2607:f8b0:4007:80c::2004] over a maximum of 30 hops: 1 2 ms 5 ms 2 ms 2600:8800:5e02:7800:bea5:11ff:fef1:fb0e 2 52 ms 18 ms 59 ms 2600:8800:5e7f:ffff::1111 3 57 ms * * 2001:578:801:fffc:a00::32 4 22 ms 40 ms 68 ms 2001:578:900:4::1a 5 52 ms 59 ms 49 ms 2001:578:1:0:172:17:249:32 6 133 ms 50 ms 27 ms 2001:4860:1:1::1308 7 61 ms 28 ms 25 ms 2607:f8b0:8256::1 8 82 ms 28 ms 65 ms 2001:4860:0:1::102e 9 27 ms 42 ms 41 ms 2001:4860:0:1::2db 10 28 ms 29 ms 25 ms lax17s15-in-x04.1e100.net [2607:f8b0:4007:80c::2004] Trace complete. Tracing route to google.com [2607:f8b0:4007:80c::200e] over a maximum of 30 hops: 1 3 ms 3 ms 3 ms 2600:8800:5e02:7800:bea5:11ff:fef1:fb0e 2 157 ms 37 ms 70 ms 2600:8800:5e7f:ffff::1111 3 137 ms * * 2001:578:801:fffc:a00::30 4 21 ms 14 ms 37 ms 2001:578:900:4::18 5 91 ms 91 ms 63 ms 2001:578:1:0:172:17:249:32 6 54 ms 344 ms 204 ms 2001:578:20:a000::a 7 55 ms 240 ms 162 ms 2607:f8b0:821a::1 8 106 ms 47 ms 71 ms 2001:4860:0:110d::1 9 63 ms 38 ms 197 ms 2001:4860:0:110d::13 10 36 ms 58 ms 31 ms 2001:4860::c:4000:de41 11 33 ms 56 ms 99 ms 2001:4860::9:4000:de3f 12 45 ms * * 2001:4860:0:110f::1 13 64 ms 26 ms 32 ms 2001:4860:0:1::2d9 14 25 ms 42 ms 82 ms lax17s15-in-x0e.1e100.net [2607:f8b0:4007:80c::200e] Trace complete. Tracing route to 24.105.30.129 over a maximum of 30 hops 1 4 ms 2 ms 2 ms 192.168.0.1 2 40 ms 59 ms 77 ms 10.129.180.1 3 81 ms 44 ms 145 ms 100.127.76.50 4 93 ms 171 ms 94 ms 100.120.100.28 5 * 144 ms 102 ms 68.1.4.252 6 73 ms 29 ms 51 ms 68.105.30.130 7 34 ms 57 ms 30 ms ae1-br02-eqla1.as57976.net [137.221.68.35] 8 26 ms 38 ms 25 ms 137.221.68.93 9 42 ms 39 ms 31 ms 24.105.30.129 Trace complete. Tracing route to us-west427.discord.gg [162.245.205.15] over a maximum of 30 hops: 1 4 ms 2 ms 4 ms 192.168.0.1 2 103 ms 48 ms 91 ms 10.129.180.1 3 102 ms 66 ms 32 ms 100.127.76.50 4 53 ms 86 ms 293 ms 100.120.100.28 5 28 ms 149 ms 46 ms 68.1.4.252 6 * 135 ms 151 ms 68.105.30.138 7 * * 63 ms hosted-by.i3d.net [162.245.205.15] Trace complete. At this point, Ifeel defeated and amconsidering switching internet providers. Anyone have any advice? I have already changes coaxial cables, removed splitters, switched routers/modems...etc.
COVID-19, Slow Speeds, and Why You Are Paying Full Price for Them!
COVID-19 is clearly slowing down many of Cox’s servers due to the increase of Residential use across the nation. Many more people are at home and needing to use the internet for very demanding virtual tasks to replace going to work. Gaming has also increased substantially with schools and colleges around the nation closing. This is throttling your internet speeds drastically as we speak! Why are we still paying full price for our service then? Follow this link to submit an informal complaint to the FCC for Cox’s unwillingness to reimburse their customers for paying for full price speeds, while realistically receiving fractions of the speed! https://consumercomplaints.fcc.gov/hc/en-us For example I have the Ultimate package at 300 mbps, and currently I am receiving anywhere from 5 kbps to 20 mbps!Packet loss for a month now.
First of all, I never had this issue before but now its here. I am trying to play a game but my game would stop dance or rubberband a lot. I know its packet loss because im testing it. I would send 149 packets I received 130 back, therefore packet loss. I'm calling the IT help but they always say the same thing. Call the manufacturer of your modem because it might be a hardware issue. But before their claim your basic IT help always say my modem is working fine green good connection. And I know its working its just the packet loss. So, I said please send me a technician to come and look around my area why I'm having such a stuttering connection. Guess what? The basic IT help cant even submit a ticket to provide an appointment because you're assuming its my modem? Plus it seems like your IT help doesn't even know what packet loss is. I have to explain twice what it is. How hard can it be to ask for a technician when it is my right as a customer? I'm paying on time and im paying it full. I am sure im not alone with this issue. Please act CoxLag Spikes & Packet Loss
Over the course of the past month I have experienced worse and worse lag spikes & packet loss most noticeably while playing games on my Xbox. They have gotten really bad where almost every single match I play online I experience rubber banding and packet burst/loss. I have tried port forwarding and that has not fixed the issue, can someone please look into this and help?? Every time I check the network settings on the Xbox it shows that I have a solid connection with 0% packet loss but every time I play online I experience the same problems! Not only that, but it seems like my internet gets throttled at times while browsing the web or streaming / downloading content on my computers! This is unacceptable and if this can't get fixed I will have to cancel my service with Cox. I am paying for 300mb and that should be more than enough for a single user like me to have uninterrupted service!
Recent Upgrade to 300 Mbps plan yields the same speeds
I haven't thought about it or had the time to post about it since the upgrade, because I thought maybe there would be a difference over time. I previously had a plan that advertised 150 down and 15 up. I got speeds that were sometimes at or above these and was very satisfied, but recently I upgraded my plan to 300 down 30 up because of a price reduction, and I am getting 30 up, but still around 150 down. The tests done before and after were both done on ookla's speed test connected to the cox - New England servers. Is there something I need to update? Could it be a hardware limitation? I receive the same results using the router-based speedtest and a wired computer with a CAT6 Ethernet cable. Any help is appreciated.
