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JkHog's avatar
JkHog
New Contributor
4 years ago

COVID-19, Slow Speeds, and Why You Are Paying Full Price for Them!

COVID-19 is clearly slowing down many of Cox’s servers due to the increase of Residential use across the nation. Many more people are at home and needing to use the internet for very demanding virtual tasks to replace going to work. Gaming has also increased substantially with schools and colleges around the nation closing. This is throttling your internet speeds drastically as we speak! Why are we still paying full price for our service then? 

Follow this link to submit an informal complaint to the FCC for Cox’s unwillingness to reimburse their customers for paying for full price speeds, while realistically receiving fractions of the speed! 

https://consumercomplaints.fcc.gov/hc/en-us

For example I have the Ultimate package at 300 mbps, and currently I am receiving anywhere from 5 kbps to 20 mbps! 

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