Yes, guys, you all are correct this is cox's fault and most cox customer support staff are unaware and don't really know whats going on and are just doing what the higher-ups tell them to do. On this forum - https://forums.cox.com/forum_home/internet_forum/f/internet-forum/25474/finally-admitting-they-screwed-up some guy was able to squeeze the right information out of a technician. https://drive.google.com/file/d/12VKXPFY6ff9JkgCzCcmhBKIRFsP77JmX/view The best thing we all can do right now is to file an FCC complaint - https://consumercomplaints.fcc.gov/hc/en-us/articles/115002206106 asking your neighbors who have Cox to file one too.
