Call history stopped working a week ago, .""We are currently experiencing technical difficulties...." then "Error while fetching call records" Five days ago Tiffany told me to send an email to Cox which I did but they did not respond. Four days ago I did a Chat and they said it was a nationwide problem and would be fixed by Friday - - yesterday. Still not fixed. This has been a recurring problem for 7 years.
Just so nobody is confused about SBCGlobal, AT&T and Yahoo. Back in the day, SBCGlobal was an Internet provider but after rebranding, mergers and selling to other companies, there is no more SBCGlobal.net.
However, its users can still use their defunct email accounts by logging in through special AT&T or Yahoo portals...which were part of said mergers and selling.
For example, if Cox finally terminates all email service, its current contractor may allow us to continue using our email addresses with the Cox domain. Then it would probably become Cox Email Service "Currently from [whomever the contractor]."
becky, where do your Non-Delivery Reports for email go...to the Help Desk account?
I'm thinking because SBCGlobal has such a convoluted history of mergers and selling, the Internal Cox DNS may not have a Mail Record for SBCGlobal. Your contractor for Webmail probably does but not your "in-house" DNS.
Do you normally use Webmail at work? If not, could you try logging into your Webmail to send the OP a test message?
Good questions & suggestions. Way above my pay grade. My sister's cable company discontinued their email service and it was a nightmare for her to move everything to Gmail.
Have you done anything to rule out an authentication issue like clearing cox.com cookies to force re-authentuction with your Cox credentials? It may not help, but it can't hurt.
OP has no credentials for Cox email. OP only logs into Cox account to check Call History. I hate to say this but I just checked, and my Call History works flawlessly. Does yours?
The credentials he uses to sign into his Cox account in order to view call history are the ones to which I was referring. He has never had a Cox email account. My Call History failed a couple of times a few years back, but has worked fine during the recent issues people have reported
As you correctly stated in a previous post, call history is retained. But, for some reason, it's just not currently available for the OP to view. One possible reason could be an authentication issue with Call History. Clearing his cox.com cookies to force re-authenticating with his Cox credentials might cause a reset. But, even if it doesn't fix his issue, he would be no worse off than he is now.
I've cleared cookies a couple of times. My guess is that's what the missing emails suggested .
I sent another email, printed below but before I could post it here they called me (Tiffany I think). They have submitted a ticket, asked for a bunch of information, and will both call and email when they have info. I take back all my bad thoughts.
Here's the 4th email I sent 9/1/2022 1:47 pm PDT:
You turned on Forum Notifications to test if you can receive email from a Cox server?
Well, here's a response to your post...testing, testing, testing.
I'm still curious about that email you received from Cox.
A web search of "Cox <no-reply@mc.cox.com>" displays a number of discussions about fake Cox emails. Have you received other Cox email from that email address?
Have you ever received Cox email from an account with a @cox.com email address? If yes, have you received one from that domain since you received the recent email regarding your bill?
There was a post yesterday about a possible fake address from Cox but it appears Cox "partners" with merchants using this structure of sub-domains: mc.cox.com or em.cox.com.
It's one thing to be suspicious of fake addresses, but Cox is issuing them to merchant like candy.
@Becky said "we do partner with a marketing team that occasionally sends emails from Cox" which would indicate the email could be legitimate. The OP's post of the email said:
"Your Cox bill for your Home Services is due in 7 days"
This sounds like the email OP received wasn't actually from Cox, but was from a merchant for some type of one time "Home Services" external to Cox.
The bill from Cox has www.cox.com at top, but below that is the "Your bill is available" subject and below it From: Cox Communications (mynotifications@cox.com). When you print the email, the top part with www.cox.com in it doesn't print.
The reminder that your bill is due in 7 days is from Cox (no-reply@mc.cox.com)
After Cox finished a scheduled shutdown the email they sent was from Cox (residential@em.cox.com)
Wildfires and connectivity: How to Prepare was from Cox (residential@service.cox.com)
All of them were sent to my email address that is failing to receive emails sent by Cox tech support (or whoever it is that replies to my email to cox.help@cox.com.
It appears that part of the email you received originated from mynotifications@cox.com. But, none of the emails you mentioned were sent directly to you from a @cox.com email account. That could be an indication you are blocking email from that domain. Or, you may have malware that's blocking @cox.com email.
Edit: Sometimes I get really annoyed with the Forum's text formatter.
Is the domain @cox.com or is @mc.cox.com also considered a separrate domain. I'm not receiving from the former but am receiving from the latter.
Due to acquisitions, mergers, and other corporate shenanigans it's not clear who does what at AT&T, SBCGlobal, Yahoo, or some undisclosed entity . The web site I log in from is "Currently from AT&T | Yahoo !" Someone in that menage a trois may have an answer so I decided to start at the bottom and work my up to the level of incompetence.
AT&T has their own email system at ATT.com which is different from SBCGlobal.net.
Okay, you know more about SBCGlobal and AT&T than I do. But I think you're limiting the number of views you'll get because there are a lot more AT&T customers than there are people with an SBCGlobal email address.
Cox.com and mc.cox.com are two separate domains. Everthing to the right of the "@" is a domain.
I checked out your post in the AT&T Forum and it was edited to remove all references to cox.help@cox.com. I see 10 views and at least one of those was me. There's been 1 response and it was from the moderator who moved your post to the Email forum. There are 2 followers. Maybe you have a couple of fans.
I figured that since it's an AT&T forum, all AT&T users would see it and respond if they are having a similar problem with their ATT.com email. This would broaden the scope from just being an SBCGlobal.net issue to possibly all AT&T related accounts. Just in case you're not familiar with the history, when AT&T was broken up in the last millenium, the pieces became regional phone companies, one of which was Southwestern Bell. I live on the west coast and was surprised when I signed up for an email account with Pacific Bell they assigned me to SBCGlobal. Perhaps PacBell didn't have their own capability at the time, probably waiting for a permit from the California Coastal Commission.
Email has not been received during last 30 minutes...12:25 pm PDT. Can you call me and tell me what it says. My phone number is in the emal.
A month ago we couldn't get into phone settings because of a buffering issue which prevented us from viewing call history. That was fixed but call history still wasn't working. Over 3 weeks ago I started this thread and a few days later was told in a chat that it was a nationwide problem and would be fixed by the end of the week. A moderator called and told me a ticket number would be assigned and would be provided to me by phone and email. Neither happened. Apparently everyone else's call history is working except mine - - it's been month.
Is it just "Call History" that doesn't work?
Are you able to get to "Voice Tools"?
Can you expand "Address Book"?
It's jut call history. I was able to edit an entry in my Address Book and look at Settings. I'll be gone most of today.
If you had a corrupted contact, it could cause Call History to fail. The view you see (when it works) is the result of joining a calls table of your incoming and outgoing calls to a contacts table that you maintain. Since you're able to expand Address Book, I don't think you have a corrupted contact. But you could still test contacts individually by selecting each one and clicking "Edit Contact". At least check the last contact you added before Call History stopped working, if you know which one it was.
If you don't have a corrupted contact, you probably have corrupted calls data. You should get another email account, even if you only use it to communicate with cox.help@cox.com. Contact them and ask for your ticket number. Ask them to verify with the "Phone Tools Team" that they've checked your call history for corrupted data. When Social Media Support updates your ticket, it should trigger a fresh look at your issue and a status update.
On the first of the month I download my call history for the prior month and import it into my cumulative spreadsheet that has over 8 years of history in it, both Cox and AT&T. Now I am 2 months behind.
My call history has not worked for 7 weeks and there are 70 days of history (Aug & Sep & 10 days of Oct) I can't look at or download. I've sent 5 emails to Cox.Help@Cox.com. I provided my Cox ID and Password to a forum moderator who called. A moderator also posted to the forum that the problem had been fixed but it had not.
Cox Help previously said they replied to my 5 emails, but I never received them. So I sent a 6th email today 10/10/2022 to Cox.Help@Cox.com using a different email address with a cc to my regular email address asking them to reply to both addresses.
I did a live chat and was told there was an open ticket so I asked for it and received it.
I also sent a 6th email to Cox.Help@Cox.com from a different email address than the previous 5 emails, and requested they reply to both addresses which they did and the reply was received at both addresses.
I tried a 90 day call history which failed but that opened the Dowload box. So I tried Download PDF and it downloaded a 6 KB file that contained only the column headings, but no data. But what caught my eye was a list that popped up of recent downloads and the next one down was titled "Oct 1 2022 to Oct 14 2022 File Moved or MIssing." Just prior to the PDF download I tried Download CSV and that may be what generated the message. However, Oct 14 was the day after TiffanyR's most recent response which makes me wonder if tech support moved the file to try to figure out what is wrong with it.
