What is going on? 4 weeks of inconsistent service.

HI chynoodle, thanks for reaching out to us about the outages you have experienced. You are a valued member of the Cox family. You deserve reliable services. I work from home, so I know how important it is to have reliable internet service. I understand how frustrating this must be for you, however, the forums are for customers to share support and advice on issues they are familiar with and can help each other out. Please feel free to contact us through our Social Media accounts, X (formerly Twitter) CoxHelp, Facebook, or our Live Online Chat: https://www.cox.com/residential/contactus.html    If you prefer, you may also call us at 1-800-234-3993. Thank you , 

Having the EXACT same problem here.  Since upgrading to 2 Gbps, we get at least an hour of total outages per day, almost 30 minutes at a time.  I've called multiple times to the Cox service center to complain.  As a former comm engineer, since everyone else in the neighborhood is experiencing the same problem, IT'S NOT MY SIDE.  It's the link between the central office and our neighborhood node that keeps dropping - everyone is getting the same outages.  But I have to fight through the "Big Customer Service" portal to get any attention to it.

For example, today, the connection dropped right in the middle of a Microsoft update from my employer, and it rendered all Office basically "deleted" from my OS.  Had to spend about 3 hours reinstalling.  I made it clear to Cox that this didn't happen with the previous protocol, and if I continue to lose work productivity, while paying a HUGE premium for the top-tier service, I'm switching to AT&T.  Speed started above 2 Gbps at first, but has now reduced to less than 1, with upload a measly 30 Mbps. 

It might be time to get one of the news agencies like 3 on your side involved. 

I agree with the increased number of outages.  We also used to be able to call for a credit within at least a few weeks of the outage; however, as of today [07/24] I was told by customer services rep [Eswar] that there is a new policy that if you have an outage, Cox customers need to call within 7 days to receive any credit for an outage.  I feel like Cox changed their policy without notifying customers.  Is this legal?  I am not happy either; however, there are no other choices for service in my area.  Cox is the best bad service around....  horrible.

Same issues. Especially in the evenings!! I have had to reset the modem every hour on multiple days. Never used to be an issue. It exponentially got worse after the most recent MS Crowdstrike thing. 

I've had the same issue since July 1st when lightning struck somewhere nearby and both my modem and routers surged out. Once I got the notification that the service was out in my area I waited a couple of days to see if my router and modem is going to reset but it did not so I wait a couple of more days still no internet service. And then duribg the next storm it happened again after the system came back up still no inetrnet . Kept getting error information,  could not find ISP provider or connected without internet or connected but not secure. A week later I called and made an appointment but unfortunately my doctor's appointment was going to run into the time they were to come out and I canceled the day before was in advance. Two days later I rescheduled for them to come out and was waiting for them to come on the day the appointment was rescheduled and I get a text message from them saying it had been canceled. Long story short I ended up making another appointment they finally came out on July the 22nd. Technician said the modem has surge out and I needed to replace it. So now I have to buy a new modem and still no internet. So I'm having to use the mobile data on my phone to do certain things, but other apps don't recognize my device and I can't get in some of my accounts for almost a month now. I was told once I get the new modem to call Cox and let them set it and then I could get a credit for the days I had no internet. Well I'm still waiting on the modem to be delivered through FedEx.

We are experiencing an almost identical problem here in NV. We have started to explore other options as well as an FCC complaint and a consumer fraud complaint with the state attorney generals office.

The amount of money we are losing from being unable to work and the time we spend ob the phone with Cox is maddening and stressful.