Having the EXACT same problem here. Since upgrading to 2 Gbps, we get at least an hour of total outages per day, almost 30 minutes at a time. I've called multiple times to the Cox service center to complain. As a former comm engineer, since everyone else in the neighborhood is experiencing the same problem, IT'S NOT MY SIDE. It's the link between the central office and our neighborhood node that keeps dropping - everyone is getting the same outages. But I have to fight through the "Big Customer Service" portal to get any attention to it.
For example, today, the connection dropped right in the middle of a Microsoft update from my employer, and it rendered all Office basically "deleted" from my OS. Had to spend about 3 hours reinstalling. I made it clear to Cox that this didn't happen with the previous protocol, and if I continue to lose work productivity, while paying a HUGE premium for the top-tier service, I'm switching to AT&T. Speed started above 2 Gbps at first, but has now reduced to less than 1, with upload a measly 30 Mbps.
