Forum Discussion

jrinehart's avatar
jrinehart
New Contributor
2 months ago

Panoramic Wifi App Error

We recently moved service and the internet itself is working just fine, but the WiFi App is not working correctly. The Account, Home and Overview tabs works fine, but when I click on WiFi, I get a nondescript error that reads, "Sorry, something went wrong." Tech support was unable to help. Thoughts?

UPDATE: I contacted tech support, and they couldn't resolve the issue, so I was referred to premium care, and they tried but were unable to fix it either. I was told I would be contacted by the tier 3 group within 24 hours but that was over two weeks ago. I did a factory reset on the gateway, which was the last suggestion I had been given. I can get to the local web page of the modem/gateway but all the settings are only accessible by the WiFi app which is still not working (same message as before). The encryption is stuck on WPA3 which my kids' tv does not support. Any ideas?

WiFi App

1 Reply

  • ColleenD's avatar
    ColleenD
    Moderator
    2 months ago

    jrinehart Welcome to the Cox Community Forums! Thanks for posting about the trouble you've encountered with the Panoramic Wifi app after moving.  I can see how this would be frustrating and would like to help, especially as this is a matter beyond the ability of our forums users to resolve. I tried to locate your account using your forums credentials but was unsuccessful. I'd like the opportunity to review your account and ticket. Please send an email to us at cox.help@cox.com with your full name, complete street address with city and state, and a link to your forums post. In addition to email, you can reach us on Twitter/X at @CoxHelp, or visit us on Facebook.