I agree with the increased number of outages. We also used to be able to call for a credit within at least a few weeks of the outage; however, as of today [07/24] I was told by customer services rep [Eswar] that there is a new policy that if you have an outage, Cox customers need to call within 7 days to receive any credit for an outage. I feel like Cox changed their policy without notifying customers. Is this legal? I am not happy either; however, there are no other choices for service in my area. Cox is the best bad service around.... horrible.
Hello Joceppi85,
That is indeed odd. We are more than happy to review an account for credit as long as we are able to verify the dates coincide with a service issue in the area. Naturally we ask that you reach out to us as soon as possible, as it is easier to locate area details.
Please reach out to us on Twitter at @CoxHelp, visit us on Facebook, or email at cox.help@cox.com with your account details so that we may forward this feedback to the agent's direct leader.
Thanks!
