HI chynoodle, thanks for reaching out to us about the outages you have experienced. You are a valued member of the Cox family. You deserve reliable services. I work from home, so I know how important it is to have reliable internet service. I understand how frustrating this must be for you, however, the forums are for customers to share support and advice on issues they are familiar with and can help each other out. Please feel free to contact us through our Social Media accounts, X (formerly Twitter) CoxHelp, Facebook, or our Live Online Chat: https://www.cox.com/residential/contactus.html If you prefer, you may also call us at 1-800-234-3993. Thank you ,
I've reached out to your customer service via live chat and through calling several times and have received no resolution or help outside what I've already outlined so I fail to see what good doing it all over again will do. I apologize if I've misused the forum service but quite frankly I'm at a loss of how else to get anybody's attention on the matter.
Most of our neighborhood is pretty much fed up too. We're exploring AT&T options.
Unfortunately Cox is the only internet provider that can service my neighborhood (trust me I've tried)
