We are experiencing an almost identical problem here in NV. We have started to explore other options as well as an FCC complaint and a consumer fraud complaint with the state attorney generals office.
The amount of money we are losing from being unable to work and the time we spend ob the phone with Cox is maddening and stressful.
Hi TPLEMONS. The purpose of the Cox Forums is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on Twitter at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator
