Since the beginning of December my internet goes down from 2 to 10 times a day. They have sent out 4-5 service men. Switched out my Panoramic Modem and it still goes down. Today it was for 4 hours this morning. I get the same answers when I call. Reset the modem, they will find the problem and text me back. Never get a text back. If it wasn't such a hard time switching all my emails, I would have cut Cox out long ago. Now, it seems the only solution!!!!
Most service problems are related to the signal going over the coax for service. Does the light change on the modem when you lose service? Try posting your signal levels from 192.168.0.1 > User;admin password;password > Connection > Cox Network. Scroll down and take a few screenshots of the downstream and upstream power levels and SNR. Also, how does the coax get from the street/pole to the room the modem is in? Last, what do the technicians say the problem is when they come out?
Thanks for showing me how tech savvy you are. I am not!! If I knew all of what you are asking for I would fix it myself. I am paying for internet service not to have to fix internet service. Thanks anyway. I should just get a different internet service. There are plenty where I live.
Hi fran123. Customer service is very important to us. We value you and want you to have a positive experience with us. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on Twitter at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator
Great idea IF your cable service is stable enough to let you connect... When I try to connect to 192.168.0.1, I get an error message that the site can't be reached because it took too long to respond. Now what?
My service for the past week has been erratic with TV programs halting with error message that the cable is disconnected (?) and my laptop internet (wired direct) is slow and gets regular connection issues. It took 3 attempt to just get this forum to load.
Same at my house. Internet will randomly go out sometimes 4-5 times/day. Sometimes for 3-5 minutes, sometimes for 6-24 hours. Tried all the hard resets to no avail. Getting tired of it. Strongly considering switching to Verizon.
Hello Maplm1,
We want to avoid losing you. I get how important it is to have a stable connection, especially if you or family work or learn remote. You shouldn't have to reset the modem, router, or Gateway so often. Our forum community is quite helpful in technical support. When Cox is aware of a network issue in your area, alerts may appear available on MyAccount or the Cox App www.cox.com/residential/learn/cox-app.html. If you find that issues come up where the connection is impacted, but no outage, we may need to investigate at the time the issue is present to get an idea how to approach a solution. Our support is available to receive your information via email at Cox.Help@cox.com with your full name, complete address, and some detail to the issue.
When issues come up where the connection drops 3-5min, are multiple devices losing connection and do you find the lights on the modem change color, blink, or anything like that? The more details provided here (avoid posting your personal information on this public forum) may allow our community to be able to help further.
Just to be clear, you have Verizon FIOS(FTTP) available in your area but you use Cox cable(HFC) internet? If so, that should be a easy choice to make. Fiber has faster upload, less latency, no bandwidth cap(at least with FIOS) and is generally more dependable, specially during storms. Part of the reason Cox is upgrading some areas to FTTP. It is just a better technology. Even if you weren't having problems with Cox, I would suggest switching. However if we are talking about Verizon DSL or cellular, that is a different story and DON'T suggest switching.
I have been interested in switching to Verizon, plus we have Wyyred now in this area. Either would probably be better than Cox. Thanks for your input in this discussion!!
[Lakewood OH] This is a significant issue. It has been happening for the past week. Multiple resets of modem yield nothing. Tech came out and did some "upgrade" from van, it magically worked again, getting 596 mbps. Today, it is down to 32 mbps, measured with cox wifi app. To my knowledge this measures speed from Cox server to my gateway. It seems there is a problem with Cox network equipment. Customer accessible support is not helpful. They tell me to reset the modem over and over again. I am savvy enough to do that myself and I explain it was no help. Maybe the only alternative is to switch to AT&T fiber.
I too have noticed reduced speeds since Dec. There was an outage at that time that was fixed, but my service has not returned to normal. Ever other day my speeds drop for awhile then pick back up. Rinse and repeat.
I’m experiencing slower speeds and frequent outages. My internet has been down at some time throughout the day 13 days within the past month. I’ll definitely be looking for other providers.
