Internet jittery and broken for days... Again
Internet is currently showing between 0.5 and 2% packet loss, all up and down the line, at all times and has been this bad since Tuesday. We don't want too call customer service because it will probably initiate another year-long battle where Cox's bureaucracy sends out a tech who refuses to do any checking beyond insisting that it must be our equipment, rinse, repeat, until finally someone who happens to be willing to listen comes out, reports that the main line is damaged, and it finally gets fixed. The last time this happened it took well over a YEAR before it was finally fixed (And, big shock, our equipment was working fine).
This is beyond exasperating, we need a clean line to do our jobs, which involves livestreaming, and can't be done even remotely decently with service this poor.
Maintain the lines.
Do not delete this post like you have in the past. I am not breaking any rules.
- Hi Kristen, thank you for reaching out in the Cox forums, and we apologize for having caused anger or frustration. The reason we request customers to bypass their wireless routers is that traceroute results can differ between the two devices (modem and router). I have pinged your modem several times, and I am detecting slight intermittent packet loss (around 2%). At this time, sending out a service technician is the best course of action that will lead us to a resolution. For additional support, please don't hesitate to reach out to us on Twitter at @CoxHelp, visit us on Facebook, or at email@example.com. -Kevin M. Cox Support Forum Moderator