Internet down again and again
Since the beginning of December my internet goes down from 2 to 10 times a day. They have sent out 4-5 service men. Switched out my Panoramic Modem and it still goes down. Today it was for 4 hours...
Forum Discussion
Thanks for showing me how tech savvy you are. I am not!! If I knew all of what you are asking for I would fix it myself. I am paying for internet service not to have to fix internet service. Thanks anyway. I should just get a different internet service. There are plenty where I live.
Hi fran123. Customer service is very important to us. We value you and want you to have a positive experience with us. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on Twitter at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator
My wife fell down and broke her arm yesterday. My internet and phone were down so I could not use them to call 911!!!! When I called Cox 2 days ago the tech said for me to go buy a new modem of my own or he could charge me extra to get a new one from Cox. So your equipment fails and I have to pay to get it up and running like it was my fault!!!! You wonder why people are pissed at Cox!!!!
