Internet down again and again
Since the beginning of December my internet goes down from 2 to 10 times a day. They have sent out 4-5 service men. Switched out my Panoramic Modem and it still goes down. Today it was for 4 hours...
Forum Discussion
Same at my house. Internet will randomly go out sometimes 4-5 times/day. Sometimes for 3-5 minutes, sometimes for 6-24 hours. Tried all the hard resets to no avail. Getting tired of it. Strongly considering switching to Verizon.
Just to be clear, you have Verizon FIOS(FTTP) available in your area but you use Cox cable(HFC) internet? If so, that should be a easy choice to make. Fiber has faster upload, less latency, no bandwidth cap(at least with FIOS) and is generally more dependable, specially during storms. Part of the reason Cox is upgrading some areas to FTTP. It is just a better technology. Even if you weren't having problems with Cox, I would suggest switching. However if we are talking about Verizon DSL or cellular, that is a different story and DON'T suggest switching.
I have been interested in switching to Verizon, plus we have Wyyred now in this area. Either would probably be better than Cox. Thanks for your input in this discussion!!
Thank you for being a part of the Cox family. I'm sorry you've had this experience. I'd like to assist with your issue further. Please email the full name and complete address to Cox.help@cox.com.
If Wyyerd is available do it. I have 2 friends in Surprise that switched. It's cheaper and better than Cox and they've had zero issues
