Forum Discussion

Karno212's avatar
Karno212
New Contributor
19 days ago

Pay for fiber 1 gig & get 256mbps at most

As the title says, I pay for fiber 1 gig starting 4 months ago and have only ever received 256 mbps at most. I've called and spent hours cumulatively with tech support and never with any success. I repeatedly get told there's nothing they can do. How convenient that I still have to pay the 1 gig price regardless.

I also have never been able to access the wifi tab in the panoramic wifi app. I told the installation tech i couldnt get on there and he said its fine, we'll set your password through my device and it should fix itself by tomorrow. It didnt and I doubt he ever actually believed it would. Again, a bunch of time spent on with support and again told there's nothing they can do.

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor II

    What speed do you get direct to the ont or fiber modem? If that is fast, what speed you get wired to the Cox router? In general, would you consider getting your own router?

    • Karno212's avatar
      Karno212
      New Contributor

      I dont know what I get direct to the modem. How would I find that out? I also don't have access to my wifi through the app like I should have. Is that where I would see that info? 

      • ChrisJ2's avatar
        ChrisJ2
        Moderator

        Hi, there. I'm really sorry for the issues you're having with your internet speed. Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. I'm happy to help.