Forum Discussion

skohon25's avatar
skohon25
New Contributor III
5 years ago

Gigablast Extremely Low Upload Speed + Great Download Speed

Hello,

For the past week we have experienced a lot of issues with our service.  I am a video game streamer and we also stream all of our TV content. For the past year, we had zero issues and I never had to reset my modem/router. However, over the last week it has been a horrible experience. My speed tests thru my hardwired PC to Orbi router have shown 900+ Download and less than 4 upload consistently. 

As I’m writing this, my pc is hardlined into the modem and a speed test shows 820 download and 5 upload. I am unable to stream/play video games at these upload speeds. 

Any help is greatly appreciated. 

Thank you,

Steve

  • skohon25's avatar
    skohon25
    New Contributor III
    5 years ago

    I just ran another test directly into the modem and achieved 893 download and 2.08 upload. I am using an Arris Surfboard sb8200 purchased in June of 2019. 

  • BenS1's avatar
    BenS1
    Former Moderator
    5 years ago
    Hi @Skohon25,

    Are you able to post some screenshots of a few traceroutes, WinMTRs, or PingPlotter results? Also are there any splitters or amplifiers that are connected to the coaxial that is screwed into the back of your modem? If so can you bypass the splitter/amplifier and plug it directly into the wall from the modem?

    Ben S.
    Cox Support Forums Moderator
    • skohon25's avatar
      skohon25
      New Contributor III
      5 years ago

      Hey Ben,

      Thank you for reaching out.  I am going to attach several screen shots of my T3 Time-Outs, Channel Power, Packet Loss, etc. I added a splitter yesterday thinking it may boost the Upstream Power, but there was never a splitter in the line for the past year while we had no issues.

      I may go buy another modem today just to test and see if a new one would work.  I am currently using an Arris SB8200

      Thank you for your help!

      -Steve

      Modem Startup --> https://ibb.co/QC8fpQg

      Modem Downstream --> https://ibb.co/LNmL91g

      Modem Event Log (T3 Time-Outs) --> https://ibb.co/LZxHMqZ

      Modem Upstream --> https://ibb.co/Sm3JwYt

      Speed Test --> https://ibb.co/BZ6jdpJ

      MTR --> https://ibb.co/D4yqFB5

    • skohon25's avatar
      skohon25
      New Contributor III
      5 years ago

      Multiple Time-Outs already this morning

      Date Time Event ID Event Level Description
      12/07/2020 11:36 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
      12/07/2020 11:22 82000800 3 "16 consecutive T3 timeouts while trying to range on upstream channel 4;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
      12/07/2020 11:22 82000600 3 "Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
      12/07/2020 11:22 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
      12/07/2020 10:21 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
      12/07/2020 10:21 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
      12/07/2020 10:09 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
      12/07/2020 10:01 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
      12/07/2020 10:01 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
      12/07/2020 10:01 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
      12/07/2020 10:00 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
      12/07/2020 09:12 82000200 3 "No Ranging Response received - T3 time-out;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
      12/07/2020 09:11 82000800 3 "16 consecutive T3 timeouts while trying to range on upstream channel 4;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
      12/07/2020 09:11 82000600 3 "Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
      12/07/2020 09:11 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
      12/07/2020 08:42 82000200 3 "No Ranging Response received - T3 time-out;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
      12/07/2020 08:41 82000800 3 "16 consecutive T3 timeouts while trying to range on upstream channel 4;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
      12/07/2020 08:41 82000600 3 "Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
    • skohon25's avatar
      skohon25
      New Contributor III
      5 years ago

      There have been 6 T3 Time-Outs already this am.

  • skohon25's avatar
    skohon25
    New Contributor III
    5 years ago

    Hey Everyone,

    Here is today's update.  I purchased a new Arris SB8200 modem to test and rule out my old modem as the issue.  It started off promising after activation, but it quickly came back to terrible upload speeds.  My video games were lagging/skipping, YoutubeTV wasn't working and Netflix was a terrible experience.  Given the house is a year old, the modem was brand new today...I can only assume it is something on Cox's end.  I will certainly be requesting credits on my account given the horrible week + we have had.

    Can someone please assist?

    Thank you,

    -Steve

    New Modem Event Log:  https://ibb.co/9c16kfZ

    New Modem Packet Loss:  https://ibb.co/5cHN7Db

    New Modem Speed Tests:  https://ibb.co/ch4JG7N

    • skohon25's avatar
      skohon25
      New Contributor III
      5 years ago

      Latest event log.  T3 Time-Outs every second it seems like.  I believe I am in need of a tech at this point as there appears to be some sort of signal/node issue.

      Latest Event Log:  https://ibb.co/dp27nzQ

      • BenS1's avatar
        BenS1
        Former Moderator
        5 years ago
        Hi @Skohon25,

        I would agree, that you probably need to get a technician out at this point. We can set one up for you if you email us at cox.help@cox.com with your full name and address.

        Ben S.
        Cox Support Forums Moderator
  • skohon25's avatar
    skohon25
    New Contributor III
    5 years ago

    Hey Everyone,

    A technician came out yesterday and identified "low signal" and a bad cable running from the street to my house.  Another technician came by around 4pm yesterday and replaced the cable from the street to my house.  At first everything was working great, however I continue to run into very low upload speeds (under 3mbps) intermittently.  Already today I have 5 T3 Time-Outs one of which was "16 Consecutive".  What should my next course of action be?

    • skohon25's avatar
      skohon25
      New Contributor III
      5 years ago

      Here are the status notes

      Startup Procedure
      Procedure Status Comment
      Acquire Downstream Channel 951000000 Hz Locked
      Connectivity State OK Operational
      Boot State OK Operational
      Configuration File OK
      Security Enabled BPI+
      DOCSIS Network Access Enabled Allowed

      Downstream Bonded Channels
      Channel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables
      29 Locked QAM256 951000000 Hz -2.1 dBmV 41.6 dB 0 0
      1 Locked QAM256 783000000 Hz 2.0 dBmV 43.0 dB 0 0
      2 Locked QAM256 789000000 Hz 2.0 dBmV 43.0 dB 0 0
      3 Locked QAM256 795000000 Hz 1.9 dBmV 43.0 dB 0 0
      4 Locked QAM256 801000000 Hz 1.9 dBmV 43.0 dB 0 0
      5 Locked QAM256 807000000 Hz 1.7 dBmV 42.9 dB 0 0
      6 Locked QAM256 813000000 Hz 1.7 dBmV 42.8 dB 0 0
      7 Locked QAM256 819000000 Hz 1.6 dBmV 42.9 dB 0 0
      8 Locked QAM256 825000000 Hz 1.3 dBmV 42.8 dB 0 0
      9 Locked QAM256 831000000 Hz 1.1 dBmV 42.7 dB 0 0
      10 Locked QAM256 837000000 Hz 1.1 dBmV 42.7 dB 0 0
      11 Locked QAM256 843000000 Hz 0.8 dBmV 42.7 dB 0 0
      12 Locked QAM256 849000000 Hz 0.8 dBmV 42.7 dB 0 0
      13 Locked QAM256 855000000 Hz 0.7 dBmV 42.6 dB 0 0
      14 Locked QAM256 861000000 Hz 0.3 dBmV 42.5 dB 0 0
      15 Locked QAM256 867000000 Hz 0.1 dBmV 42.4 dB 0 0
      16 Locked QAM256 873000000 Hz 0.0 dBmV 42.4 dB 0 0
      17 Locked QAM256 879000000 Hz -0.3 dBmV 42.3 dB 0 0
      18 Locked QAM256 885000000 Hz -0.6 dBmV 42.3 dB 0 0
      19 Locked QAM256 891000000 Hz -0.7 dBmV 42.2 dB 0 0
      20 Locked QAM256 897000000 Hz -1.0 dBmV 41.9 dB 0 0
      21 Locked QAM256 903000000 Hz -1.2 dBmV 41.9 dB 0 0
      22 Locked QAM256 909000000 Hz -1.4 dBmV 41.9 dB 0 0
      23 Locked QAM256 915000000 Hz -1.6 dBmV 41.7 dB 0 0
      24 Locked QAM256 921000000 Hz -1.8 dBmV 41.6 dB 0 0
      25 Locked QAM256 927000000 Hz -1.8 dBmV 41.7 dB 0 0
      26 Locked QAM256 933000000 Hz -2.0 dBmV 41.7 dB 0 0
      27 Locked QAM256 939000000 Hz -2.2 dBmV 41.5 dB 0 0
      28 Locked QAM256 945000000 Hz -2.0 dBmV 41.6 dB 0 0
      30 Locked QAM256 957000000 Hz -2.1 dBmV 41.5 dB 0 0
      31 Locked QAM256 963000000 Hz -2.1 dBmV 41.5 dB 0 0
      32 Locked QAM256 969000000 Hz -2.4 dBmV 41.4 dB 0 0
      159 Locked Other 300000000 Hz 4.2 dBmV 42.5 dB 415147869 0




      Upstream Bonded Channels
      Channel Channel ID Lock Status US Channel Type Frequency Width Power
      1 4 Locked SC-QAM Upstream 16900000 Hz 6400000 Hz 33.0 dBmV
      2 1 Locked SC-QAM Upstream 36300000 Hz 6400000 Hz 34.0 dBmV
      3 2 Locked SC-QAM Upstream 29900000 Hz 6400000 Hz 34.0 dBmV
      4 3 Locked SC-QAM Upstream 23500000 Hz 6400000 Hz 34.0 dBmV
      5 5 Locked SC-QAM Upstream 60000000 Hz 6400000 Hz 35.0 dBmV
      6 6 Locked SC-QAM Upstream 67000000 Hz 6400000 Hz 36.0 dBmV
      7 7 Locked SC-QAM Upstream 74000000 Hz 6400000 Hz 36.0 dBmV
      8 8 Locked SC-QAM Upstream 81000000 Hz 6400000 Hz 36.0 dBmV




      Current System Time: Thu Dec 10 13:59:18 2020

      • skohon25's avatar
        skohon25
        New Contributor III
        5 years ago

        Here is the error log

        Date Time Event ID Event Level Description
        12/10/2020 13:58 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
        12/10/2020 13:55 82000200 3 "No Ranging Response received - T3 time-out;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
        12/10/2020 13:55 82000800 3 "16 consecutive T3 timeouts while trying to range on upstream channel 4;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
        12/10/2020 13:55 82000600 3 "Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
        12/10/2020 13:55 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
        12/10/2020 12:54 82000200 3 "No Ranging Response received - T3 time-out;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
        12/10/2020 12:54 82000800 3 "16 consecutive T3 timeouts while trying to range on upstream channel 4;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
        12/10/2020 12:54 82000600 3 "Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
        12/10/2020 12:54 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
        12/10/2020 12:47 82000200 3 "No Ranging Response received - T3 time-out;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
        12/10/2020 12:46 82000800 3 "16 consecutive T3 timeouts while trying to range on upstream channel 4;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
        12/10/2020 12:46 82000600 3 "Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
        12/10/2020 12:46 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
        12/09/2020 22:43 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
        12/09/2020 22:43 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
        12/09/2020 21:59 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
        12/09/2020 19:42 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
        12/09/2020 19:41 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
        12/09/2020 18:01 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
        12/09/2020 17:47 82000200 3 "No Ranging Response received - T3 time-out;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
        12/09/2020 17:46 82000400 3 "Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
        12/09/2020 17:42 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
        12/09/2020 17:32 82000200 3 "No Ranging Response received - T3 time-out;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
        12/09/2020 17:30 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
        12/09/2020 17:30 82000200 3 "No Ranging Response received - T3 time-out;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
        12/09/2020 17:30 2436694061 5 "Dynamic Range Window violation"
        12/09/2020 17:30 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
        12/09/2020 17:30 2436694061 5 "Dynamic Range Window violation"
        12/09/2020 17:30 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
        12/09/2020 17:30 2436694061 5 "Dynamic Range Window violation"
        12/09/2020 17:30 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
        12/09/2020 17:30 2436694061 5 "Dynamic Range Window violation"
        12/09/2020 17:30 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
        12/09/2020 17:30 2436694061 5 "Dynamic Range Window violation"
        12/09/2020 17:30 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
        12/09/2020 17:30 2436694061 5 "Dynamic Range Window violation"
        12/09/2020 17:30 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
        12/09/2020 17:30 2436694061 5 "Dynamic Range Window violation"
        12/09/2020 17:30 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
        12/09/2020 17:30 2436694061 5 "Dynamic Range Window violation"
        12/09/2020 17:30 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
        12/09/2020 17:30 2436694061 5 "Dynamic Range Window violation"
        12/09/2020 17:30 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
        12/09/2020 17:30 2436694061 5 "Dynamic Range Window violation"
        12/09/2020 17:30 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
        12/09/2020 17:30 2436694061 5 "Dynamic Range Window violation"
        12/09/2020 17:30 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
        12/09/2020 17:30 82000200 3 "No Ranging Response received - T3 time-out;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
        12/09/2020 17:30 2436694061 5 "Dynamic Range Window violation"
        12/09/2020 17:30 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;"
  • skohon25's avatar
    skohon25
    New Contributor III
    5 years ago

    Hey Everyone,

    I was texting the technician who came this morning and said everything looked good. I had some more severe drops in upload speed. He texted the below to me. 

    “So there was a node split done a week ago in the area because of congestion the node isn’t fully fired up yet give it a Couple of weeks do a Speedtest and give me a text or call.”


    I don’t know much about nose splits. Does this sound like it may be the cause of the issue and why it came out of nowhere a week ago?

    Can someone from Cox verify this split actually happened?

    • SharonL's avatar
      SharonL
      Former Moderator
      5 years ago
      Hello,

      Thank you for reaching out to the Social Media Team. This appears as if you may need someone to investigate your account personally. We would be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.
       
      Sharon
      Cox Support Forum Moderator
  • skohon25's avatar
    skohon25
    New Contributor III
    5 years ago

    Hey Everyone,

    There was an outage for a bit earlier today.  When I came home after everything seemed to be back to normal.  I was able to game/stream all night with no issues.  I can only assume Cox completed work on the node.  

    I would like to thank everyone here for their support.  I'll follow up if anything else goes crazy.  I would like to suggest letting customers know when there is such work going on.

    Thank you,

    -Steve

    • BenS1's avatar
      BenS1
      Former Moderator
      5 years ago
      @Skohon,

      Please email us at cox.help@cox.com with your full name and address and we can schedule a technician to come out and take a look at things for you.
      Ben S.
      Cox Support Forums Moderator
    • skohon25's avatar
      skohon25
      New Contributor III
      5 years ago

      Hey Everyone,

      The upload speed went back down near zero.  I am not able to work/game at the moment.  I had hoped it was fixed yesterday.

      Cox.....two technicians have been to my house.  There is nothing wrong with the setup.  Can you please have someone check out the node in my neighborhood?  This is getting frustrating.  The $20 credit seems almost worthless when I pay $150/month, can't do what I want and go over my data cap because I'm constantly connecting/reconnecting.

      • BenS1's avatar
        BenS1
        Former Moderator
        5 years ago
        @Skohon25

        Since you are still experiencing issues, you may want to reach out to us to get another technician out. The technician that comes out will assess the situation and escalate the issue to the appropriate team. Billing and account questions that require the sharing of personal information aren't suited for a public forum. Please email us at cox.help@cox.com with your full name and address for billing concerns.

        Ben S.
        Cox Support Forums Moderator
  • LucidGravity's avatar
    LucidGravity
    New Contributor
    5 years ago

    OKC Exactly same here, horrible upload speeds for 3 years now off and on. I had to call corporate and file a complaint in order for it to be fixed. I had seven techs come to my house over a 5 month time span and tell me there is no problem, when I could prove to them there obviously was a problem. The problem was amplifier power levels in the outside plant the entire time...it almost always is! I see post after post with the exact same complaint "Slow upload". Yet, for some reason the outside plant tech is never involved. COX you have a problem, address it. Stop sending customers on this perpetual merry go round of tech visits. We recently had an ice storm and ever since then it's back to 1M upload. CALL CORPORATE and file a complaint it's the only way apparently to involve the outside line techs in the issue, in order to get them to do their job.